Debt Recovery Officer / Executive

Southern Auto Capital; Batu Pahat; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading company in the automotive finance sector seeks a Collections Officer to manage bad debt accounts. The ideal candidate will engage with customers, negotiate repayment plans, and meet collection targets. Candidates should possess relevant qualifications and strong interpersonal skills, with at least 2 years of experience in a similar role.

Benefits

Great Exposure and Interactive Working Environment

Opportunities for Career Advancement Within the Organization

Performance-based incentive

Qualifications

• Minimum 2 years relevant experience required.
• Excellent customer service orientation is necessary.
• Ability to negotiate and resolve conflicts effectively.

Responsibilities

• Contact and follow up with customers regarding bad debt accounts.
• Engage with customers to negotiate and establish repayment plans.
• Conduct site visits for bad debt accounts based on established criteria.

Skills

Customer orientation

Negotiation skills

Persuasion

Listening skills

Education

Professional Certificate or Diploma in Business Studies, Administration, Management

Tools

Microsoft Excel

Microsoft Word

Job description

• Great Exposure and Interactive Working Environment
• Opportunities for Career Advancement Within the Organization
• Performance-based incentive

Job Responsibilities:

• Contact and follow up with customers regarding bad debt accounts.
• Engage with customers to negotiate and establish repayment plans.
• Meet the company's monthly collection targets.
• Assist walk-in customers when needed.
• Conduct site visits for bad debt accounts based on established criteria.
• Prepare and submit reports on customer status following site visits.
• Ensure that all collection actions are in compliance with company policies and guidelines.
• Perform other tasks as assigned by the supervisor.

Requirements:

• Candidates must possess at least a Professional Certificate, Diploma/Advanced/Higher/Graduate Diploma/Professional Degree in Business Studies, Administration, Management, or a related field.
• A minimum of 2 years of relevant working experience is required for this role.
• Possess excellent customer orientation skills.
• Ability to speak persuasively and good listening skills.
• Having good negotiating and revolving conflicts skills.
• Required language (s) : Bahasa Malaysia, English
• Computer soft skills such as Microsoft Excel and Words.

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