Dealer Manager (JB)

Randstad Malaysia; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global player in the commercial vehicle sector is seeking a Dealer Manager for Retail Service Operations in Johor Bahru. In this high-impact leadership role, you will oversee dealership performance, manage customer relationships, and drive operational strategy across various departments. If you have a passion for the commercial vehicle industry and strong leadership skills, this opportunity is for you.

Qualifications

• Minimum 3 years’ experience as a Dealer Manager or in a similar leadership role.
• Proven technical and sales background in the commercial vehicle industry.

Responsibilities

• Lead strategic and operational planning across sales, service, parts, and admin.
• Manage customer relationships and deliver strong CSI results.
• Drive sales activities and support sales funnel execution.

Skills

Leadership

Interpersonal skills

Communication

Negotiation

Conflict resolution

Stakeholder management

Education

Diploma or Degree in Business, Engineering, or a related field

Job description

Job Highlights

• Lead a multi-functional team across parts, service, sales, and admin
• Opportunity to drive operational strategy and customer excellence
• Work with a renowned global brand in the commercial vehicle industry

About the Company

A leading global player in the commercial vehicle sector, this company is known for delivering high-quality trucks and aftermarket solutions. With a strong presence across Malaysia and the wider region, the business prides itself on innovation, sustainability, and customer satisfaction.

About the Job

As the Dealer Manager for Retail Service Operations in JB, you will be responsible for the overall leadership and performance of a dealership unit. This includes strategic planning and operational execution across parts, service, administration, and sales.

Key Responsibilities

• Lead strategic and operational planning across sales, service, parts, and admin
• Manage customer relationships and deliver strong CSI results
• Drive sales activities and support sales funnel execution to grow business
• Monitor dealership profitability and financial performance
• Oversee credit control, risk management, and cost efficiency
• Provide coaching, discipline, and performance reviews to direct reports
• Analyze KPIs and propose actionable improvements
• Control and optimize selling and administrative expenses
• Prepare and present business performance reports
• Lead sustainability and diversity efforts within the team
• Drive employee engagement and continuous improvement initiatives

Skills & Experience Required

• Diploma or Degree in Business, Engineering, or a related field
• Minimum 3 years’ experience as a Dealer Manager or in a similar leadership role
• Proven technical and sales background in the commercial vehicle industry
• Strong leadership, interpersonal, and communication skills
• Skilled in negotiation, conflict resolution, and stakeholder management

How to Apply

Apply now by clicking “Apply” and take charge of a high-impact leadership role in a globally respected organization.

skills

no additional skills required

qualifications

no additional qualifications required

education

Associate Degree/Diploma