Dealer Manager (JB)

Randstad Malaysia; Johor; On-site; MYR 60,000 - 100,000; Full time

Job summary

A leading global player in the commercial vehicle sector seeks a Dealer Manager for Retail Service Operations in Johor. This role involves overseeing performance across parts, service, administration, and sales. Candidates must have at least 3 years in a leadership capacity within the industry, offering the chance to inspire a multi-functional team and drive business growth.

Qualifications

• Minimum 3 years' experience as a Dealer Manager or in a similar leadership role.
• Proven technical and sales background in the commercial vehicle industry.

Responsibilities

• Lead strategic and operational planning across sales, service, parts, and admin.
• Manage customer relationships and deliver strong CSI results.
• Drive sales activities and support sales funnel execution.

Skills

Leadership

Communication

Negotiation

Conflict Resolution

Stakeholder Management

Education

Diploma or Degree in Business, Engineering or related field

Job description

Job Highlights

• Lead a multi-functional team across parts, service, sales, and admin
• Opportunity to drive operational strategy and customer excellence
• Work with a renowned global brand in the commercial vehicle industry
  
  

About the Company

A leading global player in the commercial vehicle sector, this company is known for delivering high-quality trucks and aftermarket solutions. With a strong presence across Malaysia and the wider region, the business prides itself on innovation, sustainability, and customer satisfaction.

About the Job

As the Dealer Manager for Retail Service Operations in JB, you will be responsible for the overall leadership and performance of a dealership unit. This includes strategic planning and operational execution across parts, service, administration, and sales.

Key Responsibilities

• Lead strategic and operational planning across sales, service, parts, and admin
• Manage customer relationships and deliver strong CSI results
• Drive sales activities and support sales funnel execution to grow business
• Monitor dealership profitability and financial performance
• Oversee credit control, risk management, and cost efficiency
• Provide coaching, discipline, and performance reviews to direct reports
• Analyze KPIs and propose actionable improvements
• Control and optimize selling and administrative expenses
• Prepare and present business performance reports
• Lead sustainability and diversity efforts within the team
• Drive employee engagement and continuous improvement initiatives
  
  

Skills & Experience Required

• Diploma or Degree in Business, Engineering, or a related field
• Minimum 3 years' experience as a Dealer Manager or in a similar leadership role
• Proven technical and sales background in the commercial vehicle industry
• Strong leadership, interpersonal, and communication skills
• Skilled in negotiation, conflict resolution, and stakeholder management
  
  

How to Apply

Apply now by clicking "Apply" and take charge of a high-impact leadership role in a globally respected organization.