Datacenter Operations Business Program Manager

Microsoft; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A global technology company in Kuala Lumpur seeks a contract manager for datacenter operations. The role involves managing maintenance and project contracts, conducting financial analysis, and fostering supplier relationships. Ideal candidates will have a qualification in Engineering or Project Management and experience in critical environments. This position offers competitive benefits and opportunities to lead operational improvements.

Qualifications

• Strong stakeholder communication and resource allocation skills.
• Ability to manage financial aspects and assessments of site contracts.
• Experience in critical environment infrastructures is a plus.

Responsibilities

• Manage maintenance and project contracts for compliance.
• Oversee supplier performance and strategic partnerships.
• Conduct cost benchmarking and financial analysis.

Skills

Operational Planning & Project Management

Exceptional written and interpersonal skills

Customer/Stakeholder Focus

Flexibility and Adaptability

Team Player

Education

Qualification in Engineering, Project Management, or related field

5+ years industry experience and college coursework

Tools

PowerBI

SharePoint

MS Teams

Job description

Responsibilities (Text Only)

• Review and manage maintenance, upgrade, and project contracts to ensure compliance, alignment with operational goals, and identification of risk or improvement areas.
• Conduct cost benchmarking and financial analysis across service agreements to optimize spend and support strategic sourcing decisions.
• Collaborate with cross-functional stakeholders to identify operational efficiencies, streamline processes, and drive continuous improvement initiatives.
• Oversee supplier relationship and performance management, fostering strategic partnerships and ensuring service levels through KPIs and scorecards.
• Provide thought leadership and subject matter expertise related to financial controllership (accuracy, forecasting & compliance) of datacenter financials.
• Manage the financial and commercial aspects of site contracts, including related PO and invoice reviews.
• Prepare quarterly spend management review materials at datacenter sites.
• Assist with tracking datacenter Maintenance and Repair activities.
• Evaluate cost savings opportunities and implement strategic projects to realize savings.
• Identify and implement efficiency opportunities across technical systems, operational workflows, and resource deployment to enhance performance, reduce costs, and support scalable data center operations.
• Leverage local subject matter experts' tribal knowledge and promote the adoption of best practices.
• Act on opportunities to increase agility and contribute to workstreams to evolve processes, services, and solutions for Operations and Service Level Agreements for CO+I.
• Coordinate closely with datacenter field operations to foster alignment and partnerships for business success.

Capabilities important to success include:

• Operational Planning & Project Management: Show structured thinking, planning, and the ability to execute by working through others, influencing without authority, and dealing with ambiguity.
• Exceptional written and interpersonal skills: Communicate effectively and concisely with stakeholders, senior managers, and leaders about our programs and objectives.
• Customer/Stakeholder Focus: Gather stakeholder impressions of services and programs, integrating this feedback into decision making. Allocate and align resources to optimize the stakeholder and partner experience.
• Performance Goal and Standards Setting: Develop and communicate realistic timelines via plans that consider potential obstacles and immediate + long-term consequences.
• Understand datacenter business objectives: Critically review multiple plans and adjust as needed. Proactively communicate and address necessary trade-offs.
• Flexibility and Adaptability: Regularly scan the environment to help anticipate changes that could affect key programs and projects. Effectively change plans, goals, actions, or priorities to respond to changing situations.
• Team Player: Ability to both contribute strategically to this relatively new team and support strategic decisions once debate is over.

Qualifications (Text Only)

Required Qualifications:

• Qualification in Engineering, Project Management, or a related field; OR trade certification combined with practical industry experience.
• OR 5+ years industry experience and college coursework.

Preferred Qualifications (not mandatory but advantageous):

• 2+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
• Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field.
• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
• 2+ years experience with critical environment maintenance and repair cost management.
• 2+ years experience with industry program and project management skills.
• Exposure to Data Centre commissioning and construction.
• 2+ years experience working with collaboration platforms (e.g., SharePoint, MS Teams, etc.).
• 2+ years experience with reporting and data analysis systems & platforms (e.g., PowerBI).

Background Check Requirements:

• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law. We consider qualified applicants regardless of criminal histories, in accordance with legal requirements. For assistance or accommodations due to a disability during the application or recruiting process, please send a request via the Accommodation request form.