Data Processing - Team Lead

PST.AG; Cyberjaya; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading company is seeking a Team Lead for Data Processing to manage a team of Data Entry Specialists. The role involves ensuring efficient workflows, conducting training, and implementing process improvements. Ideal candidates will have a degree in project management and experience in managing remote teams, with a proactive attitude and strong people management skills.

Qualifications

• At least 3 years of experience as a project coordinator/manager, preferably with DES teams.
• Experience managing remote teams across different time zones.
• Experience conducting remote coaching, mentoring, and training sessions.

Responsibilities

• Manage and coordinate the Data Entry Specialists (DES) team.
• Implement, optimize, and automate workflows.
• Provide reports on list processing progress and individual DES results.

Skills

People management

Process-oriented

Attention to detail

Education

Bachelor’s or Master’s degree in project management or related fields

Job description

Job Title: Team Lead Data Processing

As a Team Lead Data Processing, you will be responsible for managing and coordinating the Data Entry Specialists (DES) team, ensuring efficient workflow and high-quality output. Your role involves communication, organization, process improvement, training, and reporting.

Responsibilities:

1. Communicate tasks assigned by the company's Regulation Managers (RM) to the Data Entry Specialists (DES).
2. Organize the working schedules of the DES.
3. Liaise with all workflow participants and act as the point of contact to progress actions.
4. Provide and maintain documentation.
5. Proactively implement, optimize, and automate workflows.
6. Create new processes and workflows to improve team functions.
7. Write requirements for other teams.
8. Conduct individual coaching and group training sessions.
9. Perform quality checks.
10. Manage your team and set KPIs.
11. Provide reports on list processing progress and individual DES results.
12. Train new DES team members on workflows.

Additional Tasks:

• Manage the DES team.
• Coordinate tasks and work schedules.
• Perform quality checks.
• Provide reports.

Qualifications for Success:

• Experience in Data Entry, Data Conversion, or Data Processing fields.
• Strong people management skills.
• Proactive attitude.
• Experience managing remote teams across different time zones.
• Previous remote work experience.
• Process-oriented with skills in setting up and managing workflows.
• Good understanding of Large Language Models (LLMs) and their application to improve processes.

Required Qualifications:

• Bachelor’s or Master’s degree in project management or related fields.
• At least 3 years of experience as a project coordinator/manager, preferably with DES teams.
• Experience working with multiple stakeholders.
• Experience conducting remote coaching, mentoring, and training sessions.
• Ability to lead and organize remote teams effectively.
• Strong attention to detail.

Nice-to-Haves:

• Experience in implementing changes and testing results.
• Knowledge of additional languages.