Data & Finance Support Team Lead

Sperton Global AS; Kuala Lumpur; On-site; MYR 50,000 - 90,000; Full time

Job summary

An established industry player seeks a dedicated Application Support Specialist to enhance banking operations through effective incident management and application support. This role involves collaborating closely with various teams to ensure timely resolution of reported incidents while adopting best practices in problem management. You will leverage your technical skills in Oracle, MS SQL, and various BI tools to optimize system performance and support business users effectively. Join a dynamic team where your expertise will contribute to the seamless operation of digital banking services and make a significant impact on the organization’s success.

Qualifications

• Min 5 years of experience in application development and support in Banking Finance.
• Working experience in Unix/Windows, database query skills, and BI tools.

Responsibilities

• Provide application support and resolve incidents to meet service level targets.
• Collaborate with development teams for production environment releases.

Skills

Application Support

Incident Management

Root Cause Analysis

Communication Skills

Analytical Skills

Problem Management

Education

Degree in Computer Science/Engineering

Tools

Oracle

MS SQL

Unix/Linux

Control-M

Informatica

Hadoop

SAP GL

Microsoft Power BI

Cloudera Big Data

Job description

Posting Date: 13 Jan 2025

Location: Kuala Lumpur, Wilayah Persekutuan, MY, 59200

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

• Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure
• Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool
• Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
• Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management
• Collaborate with the development team in identifying resolutions and transitioning of releases into production environment
• Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails
• Participate in DR/BCM activities or infrastructure related upgrade
• Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead
• Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed
  

Job Requirements

• Degree in computer science/engineering or related disciplines.
• Min 5 years of experience in application development and support environment in Banking Finance, ETL, Data warehouse, Finance knowledge for GL, MAS, GST, Regulatory and Reporting/business intelligence
• Individual must have working experience in Unix/Windows platforms, batch scheduling tools, Database query skills, BI Tools skillsets
• Mandatory Technical skills : Oracle / MS SQL, Unix/Linux, AS400, Control-M, Shell scripting, Informatica, Hadoop , OneSumX, Hyperion, SAP GL, Ray, Informatica, BASEL , Cloudera Big Data, Teradata
• Knowledge of ITIL of similar framework will be advantage
• Technical Experiences in servers knowledge and configuration for Hive, Impala, HDFS, YARN, Sqoop, Oozie, Hbase, kafka, Map Reduce/Spark, SAS, OBIEE, Qliksense, Microsoft Power BI, Quantexa, Adobe Campaign, Websphere, HCL Campaign, are good advantageous
• Excellent communication, interpersonal and analytical skills
• Excellent knowledge of front to back banking business , finance, risk and accounting data across various sectors
• Excellent & proven Incident/Problem Management and organization skills a must