Data Entry Specialist

PERSOL APAC; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment firm is seeking a Data Entry / Production Support professional in Penang. The role involves accurate processing of customer requests, document verification, and operational compliance. Candidates should hold a degree and be proficient in reading Chinese. Working hours are Monday to Friday from 8:30 am to 7:30 pm, with public holiday work required as per Malaysian regulations.

Qualifications

• Preferably a Degree holder, proficient in Chinese reading.
• Achieves zero defects and operating losses.
• Fully conversant with process/ SLAs/ regulatory requirements.

Responsibilities

• Handle daily processing/data input of customer requests.
• Verify completeness of requests and documents.
• Attend to enquiries about processing status.

Skills

Proficient in Chinese reading

Attention to detail

Time management

Education

Degree holder

Job description

Overview

JD of Data Entry / Production Support

Responsibilities

• Handle daily processing/data input of customer requests on a timely and accurate basis.
• Verify the completeness of the requests and documents and ensure all requests are properly authorised before processing.
• Attend to enquiries on the processing status of customer requests/any issues about the request handling.
• Escalate exception cases to the Team Lead/Section Head promptly
• Observe and comply with documented policies/procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering, etc.)
• Achieves zero defects and operating losses
• Achieves zero customer complaints/ negative feedback
• Fully conversant with process/ SLAs/ regulatory requirements

Other requirements

• Preferably a Degree holder, proficient in Chinese reading
• Work location: 36 Lebuh Pantai, Penang
• 8:30 am to 7:30 pm, Monday to Friday, supporting Singapore and/or Hong Kong
• Required to work a full day on a Malaysian Public Holiday, which is not observed by Singapore or Hong Kong
• No replacement holiday if the Public Holiday falls on Saturday
• May require work beyond the working hours stipulated above, depending on the operation's needs.