Data Center Technicians

Microsoft; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company is seeking an IT Support Technician responsible for issue tracking and maintaining a strong client focus. Ideal candidates should possess a Bachelor's degree and at least one year of IT support experience. The role requires knowledge of computer hardware and the ability to work flexible hours including evenings and weekends.

Qualifications

• 1+ year of experience supporting IT equipment or related technology.
• Able to work shifts including evenings and weekends.

Responsibilities

• Contribute to issue tracking for prompt resolution.
• Complete assigned tickets aligned with KPIs and SLAs.
• Comply with security and data management procedures.

Skills

Computer hardware knowledge

Customer focus

Education

Bachelor's Degree or equivalent

Job description

Responsibilities

• Contribute to issue tracking through escalations, asking questions, and seeking guidance on timely resolution of issues from more experienced technicians.
• Participate in daily safety briefings, complete required training aligned to the role and workload including safety training, and comply with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
• Complete assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians.
• Comply with security and data management procedures and policies with guidance from other technicians and complete the required security training.
• Maintain a strong client focus to understand the impact of their work when completing tickets and assigned tasks.
• Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
• Take pride and demonstrate a sense of accountability for the service quality, completeness, and ownership of the data center facilities.
• Embodies the company's culture and values.

Qualifications

Required Qualifications:

• Bachelor's Degree or equivalent AND 1+ year(s) of experience supporting IT equipment or related technology.
• Basic knowledge of computer hardware and components.
• Ability to work shifts, including non-standard hours such as evenings, nights, weekends, and holidays.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• 2+ years' experience supporting IT equipment or related technology.
• Applicable certifications such as CompTIA (A+, Server+, Network+) and Basic Structure Cabling (BSC).

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request via the Accommodation request form.