Data Center Technician, Server Operations

Google Inc.; Kuala Lumpur; On-site; MYR 25,000 - 40,000; Full time

Job summary

Google is seeking an Operations Technician to support their Hardware Operations team. This role involves installing, configuring, and maintaining complex server hardware and software, with physical demands including lifting and moving equipment. Successful candidates will work within a dynamic environment tackling challenges in cutting-edge technology infrastructure.

Qualifications

• Experience diagnosing and troubleshooting operating systems or networking protocols.
• Ability to lift/move 50lb (23kg) of equipment.
• Experience with component-level repairs on IT equipment.

Responsibilities

• Deploy and operate new data center infrastructure.
• Maintain security and integrity of data during troubleshooting.
• Repair and perform preventative maintenance on equipment.

Skills

Troubleshooting

Physical stamina

Collaboration

Education

Bachelor's degree or equivalent

Google IT Support Professional Certificate

Tools

Linux

Job description

Minimum qualifications:

• Experience diagnosing and troubleshooting one of the following: operating systems and computer/server hardware or networking protocols.
• Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
• Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.
  
  

Preferred qualifications:

• Bachelor's degree or equivalent practical experience.
• Completion of the online Google IT Support Professional Certificate program.
• Experience with performing component-level repairs and troubleshooting on IT equipment or in a similar role (e.g. Systems Administration, Network Deployment Engineer, Help Desk Technician, etc).
• Experience working within a data center or network operation center environment.
• Experience with assembly of mechanical or electrical systems, or performing component-level repairs and troubleshooting on technical equipment.
• Ability to collaborate and partner with teams to overcome challenges, and to adapt to changes in a dynamic work environment.
  
  

About The Job

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities

• Deploy and operate new data center infrastructure across projects or functions.
• Report issues and follow data center procedures to troubleshoot and diagnose issues with equipment or infrastructure as they arise, and apply the resources needed to resolve identified issues.
• Maintain the security and integrity of data, track various forms of media to check for standard data security issues (e.g., data was not properly erased) handled in accordance with Google security standards.
• Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, in a team setting.
• Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with defined solutions and limited guidance.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .