Data Center Technician

Techify Care; Johor Bahru; On-site; MYR 18,000 - 30,000; Full time

Job summary

A leading IT service provider in Johor Bahru seeks a Helpdesk/Technical Support professional. The ideal candidate will manage technical issues, provide support, and ensure service reliability. The role promises a supportive environment with opportunities for impact and growth.

Benefits

Great work environment

Work within a successful company

Opportunity to make a positive impact

Qualifications

• Minimum 1 year experience in Helpdesk/Technical Support or similar role.
• Strong communication and interpersonal skills.
• Attention to detail and high standard of work.

Responsibilities

• Escalating technical issues and following up until resolved.
• Providing Level 2 support and troubleshooting.
• Designing and maintaining the network infrastructure.

Skills

Technical Support

Network Administration

Troubleshooting

Communication

Education

Degree/Diploma in Computer Science

Degree/Diploma in Engineering

Job description

Techify Care is an IT service provider that offers a wide range of services to businesses across all sectors. We work with the industry’s top vendor partners and leverage our well-developed relationships to share resources with you. Our technicians have an impressive range of formal training and vendor certifications to deliver on your solutions. Our goal is to deliver solutions which maximize the return on your technology investments. Our clients benefit from a true 24/7 support service operation, the expanded technical resources of our team, and years of experience in service delivery.

Key specialties include:

1. IT managed services and outsourcing
2. Hardware Supply (PCs, Laptops, Servers, Networking devices & other IT peripherals)
3. Meeting Room Installations
4. AV Solutions
5. Remote working solutions
6. 24 X 7 IT Services
7. Microsoft Licenses, Migrations
8. 24*7 Managed SOC
9. 24*7 Managed NOC
10. IT smart hands support services
11. Data protection and management
12. Security protection and disaster recovery
13. Vulnerability assessment
14. Patch management
15. Device as a service
16. Penetration Testing

To find out more about our services, and to get in touch, visit our website: https://www.techifycare.com or email us at [e-mail].

The Role

You Will Be Responsible For

• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
• Ensuring all standards and procedures are followed and maintained.
• Answering queries and resolving issues related to usage of standard applications and IT services.
• Providing monthly help desk reports.
• Designing, maintaining, and supporting the network infrastructure.
• Monitoring system performance and ensuring reliability and availability.
• Recommending infrastructure solutions to meet business requirements in compliance with IT policy & procedure.
• Providing Level 2 support and troubleshooting as and when required.

Ideal Profile

• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 1 year experience, ideally within a Helpdesk / Technical Support or Network Engineer / Systems Engineer role.
• You have excellent communication and interpersonal skills.
• You pay strong attention to detail and deliver work that is of a high standard.
• You are highly goal-driven and work well in fast-paced environments.
• You are a strong team player who can manage multiple stakeholders.

What's on Offer?

• Great work environment
• Work within a company with a solid track record of success
• Opportunity to make a positive impact