Data Center Technician

Techify Care; Johor Bahru; On-site; MYR 30,000 - 48,000; Full time

Job summary

An IT service provider in Johor Bahru is looking for a Technical Support Specialist to manage technical issues and support network infrastructure. The ideal candidate has a degree in Computer Science, at least 1-year experience in a helpdesk role, and excellent communication skills. Join a company with a positive work environment and opportunities for growth.

Benefits

Great work environment

Opportunity to make a positive impact

Qualifications

• 1+ years of experience in Helpdesk/Technical Support or Network/System Engineer role.
• Strong attention to detail and quality of work.
• Ability to manage multiple stakeholders effectively.

Responsibilities

• Escalate and follow up on technical issues.
• Design and maintain network infrastructure.
• Provide Level 2 support and troubleshooting.

Skills

Excellent communication skills

Attention to detail

Team player

Problem-solving

Education

Degree/Diploma in Computer Science or related field

Tools

Network infrastructure

Standard applications support

Job description

Techify Care is an IT service provider that offers a wide range of services to businesses across all sectorsWe work with the industry’s top vendor partners and leverage our well-developed relationships to share resources with you. Our technicians have an impressive range of formal training and vendor certifications to deliver on your solutions. Our goal is to deliver solutions which maximize the return on your technology investments.Our clients benefit from a true 24/7 support service operation, the expanded technical resources of our team and the years of experience in service deliveryKey specialities include:1. IT managed services and outsourcing 2. Hardware Supply (PC's, Laptops, Servers, Networking devices & other IT peripherals)3. Meeting Room Installations4. AV Solutions5. Remote working solutions 6. 24 X 7 IT Services 7. Microsoft Licenses, Migrations 8. 24*7 Managed SOC9. 24*7 Managed NOC 10. IT smart hands support services11. Data protection and management12. Security protection and disaster recovery13. Vulnerability assessment14. Patch management15. Device as a service16. Penetration TestingTo find out more about our services, and to get in touch, visit our website: https://www.techifycare.com or email us [e-mail]

The Role

You Will Be Responsible For

• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
• Ensuring all standards and procedures are followed and maintained.
• Answering queries and resolving issue relating to usage of standard applications and IT services.
• Providing monthly help desk reports.
• Designing, maintaining and supporting the network infrastructure.
• Monitoring system performance and ensuring reliability and availability.
• Recommending infrastructure solutions to meet business requirement in compliance with IT policy & procedure.
• Providing Level 2 support and troubleshooting as and when required.
  
  

Ideal Profile

• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 1 year experience, ideally within a Helpdesk / Technical Support or Network Engineer / Systems Engineer role.
• You have excellent communication and interpersonal skills.
• You pay strong attention to detail and deliver work that is of a high standard
• You are highly goal driven and work well in fast paced environments
• You are a strong team player who can manage multiple stakeholders
  
  

What's on Offer?

• Great work environment
• Work within a company with a solid track record of success
• Opportunity to make a positive impact