Data Center Technician

Microsoft; Cyberjaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Technician to join their dynamic team. In this role, you will perform diagnostics and troubleshooting on IT equipment, ensuring minimal disruption to services. You'll have the opportunity to work with experienced technicians, gaining hands-on experience while contributing to a positive team environment. The ideal candidate will possess a high school diploma and have a foundational understanding of computer hardware, along with a commitment to quality service. This position offers a chance to grow within a supportive and innovative workplace, making a real impact in the tech community.

Qualifications

• 1+ years of experience supporting IT equipment or related technology.
• Basic knowledge of computer hardware and components.

Responsibilities

• Diagnose and troubleshoot hardware issues with minimal disruption.
• Perform quality checks and ensure compliance with safety protocols.
• Assist other technicians and contribute to a positive team environment.

Skills

IT Equipment Support

Troubleshooting

Customer Service

Education

High School Diploma or GED

Tools

CompTIA Certifications

Basic Structure Cabling

Job description

Responsibilities (Text Only)

1. Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
2. Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
3. Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
4. Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
5. Assists and provides guidance to other technicians to complete challenging or complex tasks.
6. Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
7. Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
8. Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
9. Embodies our culture and values.

Qualifications (Text Only)

Required Qualifications:

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology.
• Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.

Background Check Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
• These requirements include, but are not limited to, passing the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• 2+ years' experience supporting IT equipment or related technology.
• Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.