Data Center Shift Lead

DayOne Data Centers Ltd.; Johor Bahru; On-site; MYR 89,280 - 133,920; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

DayOne Data Centers Ltd. is seeking a Shift Supervisor to lead a team of data center technicians and ensure smooth operations across 24/7 shifts.

You will oversee handovers, enforce safety protocols, and coordinate with cross-functional teams to resolve issues promptly. Ideal candidates bring a Bachelor’s degree in engineering or IT and 2+ years in data center operations, with strong leadership, communication, and problem-solving skills.

Qualifications

• Bachelor's degree in Engineering, Information Technology, or related field.
• Minimum 2 years of experience in data centre operations or a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Technical proficiency in data centre systems and operations.
• Ability to work in a fast-paced, 24/7 operational environment.
• Strong problem-solving and decision-making abilities.
• Knowledge of safety protocols and compliance standards.

Responsibilities

• Lead and manage a team of shift technicians, ensuring they perform their duties effectively.
• Provide guidance and support to team members, fostering a collaborative and productive work environment.
• Conduct regular performance reviews and provide feedback to team members.
• Ensure all data centre operations are running smoothly and efficiently during the shift.
• Monitor critical services and building systems to identify and address potential issues promptly.
• Coordinate with other departments and stakeholders to resolve operational challenges.
• Prepare detailed shift handover reports, documenting all relevant information, incidents, and actions taken during the shift.
• Ensure shift handover reports are completed and communicated effectively before the end of each shift.
• Conduct shift handover meetings to brief the incoming shift on the current status and any ongoing issues.
• Ensure compliance with all safety protocols, standard operating procedures, and regulatory requirements.
• Conduct regular safety drills and training sessions for the shift team.
• Report and document any safety incidents or near-misses promptly.
• Provide technical assistance and support to the shift team as needed.
• Troubleshoot and resolve technical issues that arise during the shift.
• Coordinate with the technical support team for complex problem resolution.
• Identify opportunities for process improvements and operational efficiencies.
• Implement best practices and continuous improvement initiatives within the shift team.
• Participate in training and development programs to enhance skills and knowledge.

Skills

Leadership

Team management

Communication skills

Technical proficiency

Problem solving

Safety knowledge

Education

Bachelor's degree in Engineering, Information Technology, or related field

Job description

DayOne Data Centers Ltd. is seeking a Shift Supervisor to lead a team of data center technicians and ensure smooth operations across 24/7 shifts.

You will oversee handovers, enforce safety protocols, and coordinate with cross-functional teams to resolve issues promptly. Ideal candidates bring a Bachelor’s degree in engineering or IT and 2+ years in data center operations, with strong leadership, communication, and problem-solving skills.