Data Center Operations Tech, Data Center Operations (AWS)

Amazon; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology services provider in Kuala Lumpur is seeking a Data Center Operations Tech to troubleshoot and maintain advanced hardware in a fast-paced environment. Candidates should have over 5 years of industry experience in hardware troubleshooting and a relevant diploma or degree. The role involves working with a diverse team and requires strong problem-solving skills, commitment to operational efficiency, and flexibility to work shifts within the data center operations.

Benefits

Mentorship and career growth opportunities

Inclusive team culture

Work/life balance initiatives

Qualifications

• 5+ years of industry work experience.
• Experience with computer hardware troubleshooting and repair.
• Min. Diploma or Bachelor's degree education in relevant field.

Responsibilities

• Troubleshoot technical issues on advanced hardware.
• Maintain a high level of system reliability and availability.
• Contribute to process improvement initiatives.
• Perform on-call duties and handle scheduled maintenance.

Skills

Computer hardware troubleshooting

Fiber optic and copper cabling standards

Troubleshooting methodologies

Customer service during problem resolution

Ability to work under pressure

Ticketing system management

Education

Diploma or Bachelor's degree in relevant field

Job description

Data Center Operations Tech, Data Center Operations

Job ID: 3117170 | Amazon Data Services Malaysia Sdn. Bhd.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Together we help deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost.

Key Job Responsibilities

• You will troubleshoot technical issues on advanced hardware, ranging from servers, storage and networking devices so they operate on a 24/7 basis.
• You will maintain a high level of system reliability and availability.
• You will participate in projects to enhance operational efficiencies with opportunities to share experiences and knowledge with our global network of technical experts.
• You will share knowledge and help train less technical staff on the best practices related to all service owner issues.
• You will contribute towards building a great team by getting involved in the Amazon hiring process and candidate interviews.
• You will work and meet SLAs against assigned trouble tickets via a directed workflow, being the first line touch point for hardware troubleshooting and technical issues.
• You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
• You will participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
• You have knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge.
• You will contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.
• More experienced technicians may assist in training less experienced members of the team.

A day in the life

• You will support DC (Data Center) infrastructure equipment such as racks, servers, networking devices, hardware components, cables, etc.
• You will follow instructions in a ticket‑based environment and work on systematic problem resolution.
• You will perform routine operation activities on hardware or spare parts, including rack install, server break/fix, rack decom, etc.
• You will perform on‑call duties and participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
• You will show a strong aptitude for troubleshooting and problem solving.
• You will be involved with site management and maintain tidiness in operation areas.
• Your role involves covering a 24x7 shift rotation.

About the team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.

Why AWS: Amazon Web Services is the world’s most comprehensive and broadly adopted cloud platform.

Inclusive Team Culture: AWS values curiosity and connection. Our employee‑led and company-sponsored affinity groups promote inclusion.

Mentorship and Career growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.

Work/Life Balance: We value work‑life harmony, striving for flexibility within our working culture.

Basic Qualifications

• 5+ years of industry work experience
• Experience with computer hardware troubleshooting and repair
• Experience with fiber optic and copper cabling standards, testing equipment & troubleshooting methodologies
• Min. Diploma or Bachelor's degree education in relevant field

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.