Data Center IT Remote Hands Engineer

JLL; Johor Bahru; Remote; MYR 30,000 - 40,000; Full time

Job summary

A global real estate service provider in Johor Bahru, Malaysia is seeking a Data Centre Technician to provide on-site support. Responsibilities include monitoring tickets, performing technical tasks, and preparing reports. The ideal candidate should have a diploma in IT, at least one year of Data Centre experience, and a willingness to work rotating shifts. Strong communication skills and a positive attitude are essential.

Qualifications

• Minimum 1 year of Data Centre experience.
• Candidates must work on rotating shifts.
• Experience with Data Centre operations is an advantage.

Responsibilities

• Provide day to day support in Data Centre services.
• Monitor and respond to incoming tickets based on SLA.
• Perform power verification and break-fix tasks.
• Execute cabling, cross-connect, and security monitoring.
• Prepare monthly reports for customers and internal use.

Skills

Analytical skills

Customer interaction

Good communication in English

Physical fitness

Willingness to learn

Education

Diploma in IT related field

Tools

PC and Server Hardware

Networking knowledge

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview and Objectives:

• Provide day to day support as required in the Data Centre services.
• Monitor incoming tickets for processing from the ticket portal or via email and respond based on SLA.
• Provide support to clients / users over phone or via email.
• Perform power verification and break-fix (e.g. Change Hard disk, RAM, etc).
• Installing of new racks and mounting of equipment onto racks
• Perform cable patching (copper and fibre cables and site surveys)
• Plan and execute cabling, cross connects including testing and labelling.
• Perform security CCTV monitoring and tape change based on tape rotation schedule.
• Manage the updating and tracking of inventory, cross connect records and periodic compilation of statistics and reports.
• Work with vendor to resolve technical issues or supply and install of equipment or cabling.
• Liaison with customers to provide them with activity updates.
• Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
• Work with other team members to co-ordinate proper dissemination of information and follow up on handing over of duties.
• Perform basic network troubleshooting.
• Receive / Send equipment or items on behalf of customers.
• Prepare monthly reports to be sent to customers and for internal use.
• From time to time, you may be required to assist the project team on projects.

Qualifications:

• Minimum Diploma in IT related field.
• At least 1 year of Data Centre experience either in remote hands, NOC environment and familiar with Data Centre Operations.
• Must be physically fit.
• Candidates must be willing to work on rotating shift.

Knowledge and Experience:

• 1-3 years Data Centre Technician experience.
• Must have experience in interacting with customers verbally and via written communication.
• Must be analytical.
• Good communication (both verbal and written English) skill is a must.
• Must have positive attitude and willing to learn.
• This is a fast-paced environment and candidates need to have the passion for the work.
• Candidates with working experience in a Data Centre environment will be an advantage.
• Strong knowledge of PC and Server Hardware as well as networking.
• Strong understanding of Data Centre Power schemes.

Location:

On-site –Johor Bahru, Malaysia

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