Data Center Engineering Operations Engineer, DCEO

Amazon Jobs; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading global cloud services company is seeking a Data Center Engineering Operations (DCEO) Engineer in Kuala Lumpur. The role involves ensuring the operation of electrical, mechanical, and fire safety equipment, managing vendor relations, and maintaining critical infrastructure in a 24/7 environment. Candidates should have a Bachelor's degree in a relevant field and at least one year of experience in critical facilities management. We promote a diverse and inclusive work culture.

Benefits

Mentorship and Career Growth

Inclusive team culture

Diverse work environment

Qualifications

• 1+ years of relevant work experience in electrical, mechanical, HVAC or fire systems in a data center.
• Basic understanding of Service Management systems for Problem and Change.
• Ability to participate in a 24x7 rotating shift roster.

Responsibilities

• Ensure all safety equipment operates within contract parameters.
• Manage on-site contractors and vendors.
• Troubleshoot facility events within Service Level Agreements.

Skills

Electrical systems knowledge

Mechanical systems knowledge

HVAC systems understanding

Fire systems expertise

Vendor management

Education

Bachelor's Degree in Electrical Engineering

Relevant technical background

Job description

Overview

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Infrastructure Operations (Data Center) – DCEO Engineer

The Infrastructure Operations (Data Center) Team is the backbone of AWS, supporting the AWS business and customers 24/7. We are committed to maintaining the physical infrastructure of AWS, ensuring safety, security, availability, productivity, capacity, efficiency, and cost standards. We are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management and the drive to elevate our data center engineering operations. The DCEO Engineer is responsible for engineering operations including risk management and mitigation, planning, implementation of corrective and preventative maintenance for critical infrastructure, and vendor management within our AWS Data Center environment. They are responsible for day-to-day operational excellence, maintenance of the critical infrastructure, supervising specialist vendors, acting as first responders to incidents, and becoming subject matter experts for the facility.

Responsibilities

• Ensure that all electrical, mechanical, and fire/life safety equipment within the data center operates within contract parameters, including risk management and maintenance of critical infrastructure, vendor management, and metric reporting.
• Act as the site point of contact for internal and external stakeholders involving communication and relationship management.
• Meet daily hours of operations, on-call requirements, and response during rotations.
• Manage minor and support major planned and unplanned site works for critical infrastructure, with understanding of works involved, risks, mitigation, and approvals within relevant SLAs.
• On-site management of contractors, sub-contractors, and vendors to ensure work complies with established practices, procedures, and local legislation.
• Assist in establishing performance benchmarks, conduct analysis, and prepare reports on data center facility infrastructure operations and maintenance.
• Generate change management requests and incident management tickets for DCEO activities.
• Coordinate projects with DCO managers (IT), Networking, Logistics, Safety, Security, and other partners to optimize plant safety, performance, reliability, sustainability, and efficiency.
• Establish documentation relevant to technical support of business and facility operations.
• Support and implement projects to increase facility capacity, efficiency, sustainability, and reliability.
• Support operating partners in resolving infrastructure engineering issues.

Day in the life

• Troubleshoot facility and rack-level events within internal Service Level Agreements (SLA).
• Perform rack installs, rack decommissioning, and facility management.
• Provide operational readings and key performance indicators to maintain uptime.
• Manage on-site contractors, sub-contractors, and vendors in accordance with practices and local legislation.
• Oversee maintenance and operations of electrical, mechanical, and fire/life safety equipment.
• Schedule shifts may be up to 12 hours and rotate; some locations have on-call rotations.

About the team

Diverse Experiences: AWS values diverse experiences and encourages candidates to apply even if not all qualifications are met. If your career is just starting or follows a non-traditional path, apply anyway.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate to power customers ranging from startups to Global 500 companies.

Inclusive Team Culture

At AWS, it’s in our nature to learn and be curious. Employee-led affinity groups foster inclusion and appreciation of differences.

Mentorship and Career Growth

We aim to raise our performance bar and provide knowledge-sharing, mentorship, and career-advancing resources to help you develop.

Qualifications

• 1+ year(s) of relevant work experience in electrical, mechanical, HVAC or fire systems in a data center or critical facility.
• Basic understanding of concepts and interaction of Service Management systems (Problem and Change).
• Ability to participate in a 24x7 rotating shift roster.
• Bachelor’s Degree in Electrical Engineering, HVAC, Mechanical Engineering or relevant technical background (military/trade school) with relevant experience in a critical environment.
• Basic understanding of electrical and mechanical systems used in data centers (DRUPS, Transformers, Generators, Switchgear, UPS, ATS/STS, PDUs, Chillers, AHUs, CRACs).
• Experience in managing vendors/contractors performing construction, maintenance, and upgrades in large-scale critical environments.

Note

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodations information at amazon.jobs/content/en/how-we-hire/accommodations for more information. If your country/region isn’t listed, please contact your Recruiting Partner.