Data Center Critical Environment Technician Manager

Microsoft; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading technology company in Kuala Lumpur is seeking an Operations Specialist to manage mission-critical services and oversee maintenance activities. The ideal candidate will have a degree with Chargeman 33kV certification and at least 3 years of experience in critical infrastructure environments. Strong skills in team management, root cause analysis, and quality control are essential. This position emphasizes safety, compliance, and effective resource planning.

Benefits

Flexible work hours

Health insurance

Training programs

Qualifications

• 3+ years mission critical services work experience.
• Minimum 5 years’ experience managing people.
• Ability to meet Microsoft security screening requirements.

Responsibilities

• Write and review risk assessments for PM work.
• Conduct root cause analysis and evaluate SOPs.
• Oversee inspections of critical environment equipment.
• Monitor maintenance performance using telemetry and control systems.

Skills

Root cause analysis

Quality control

Resource planning

Team management

Electrical systems

Mechanical systems

Education

Degree with Chargeman 33kV certification

Job description

Responsibilities (Text Only)

Responsibilities: - Able to write and review Rik assessments for PM work. - Proficient in conducting root cause analysis and evaluating Method of Procedures (MOPs), Standard Operating Procedures (SOPs), and Emergency Operating Procedures (EOPs) for both electrical and mechanical operations. - Experienced in quality control to check preventive maintenance work. - Efficient in resource planning and optimisation. - Prevent, contain, and recover proactively. - Support incidents as needed. - Follow local compliance codes. - Proactively follows up and reports on key performance indicators. - Collaborate across functions to support the company mission. People Management - Managers deliver success through empowerment and accountability by modeling, coaching, and caring. - Model - Live our culture; Embody our values; Practice our leadership principles. - Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn. - Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others. Equipment and Systems Operations - Serve as an operations specialist one or more major area of operations (e.g., electrical, mechanical, controls, generators, and work on advanced tasks independently. - Oversee and coach team with the inspection of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions to develop and analyze trends. - Monitor performance of maintenance and operations utilizing telemetry, control systems, and other platforms and is able to identify all alarms. - Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work and generate reporting to identify outstanding and ongoing work orders. - Safely and quickly respond to and lead an onsite incident response team for all abnormal conditions that impact operations and coordinate with other critical facilities professionals to perform corrective repairs. - Enhances, develops new, or follows preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to incidents. - Gathers necessary information and creates incident timelines/data, root-cause analyses, and/or action items following an abnormal condition. Equipment and Systems Maintenance - Guide, oversee, and perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for one or more disciplines and one or more types of equipment (e.g., electrical, mechanical, cooling systems) and escalate when appropriate. - Serve as a subject matter expert for one type of equipment and oversee everyday tasks and troubleshooting within their area of expertise - Have a hands-on understanding of how equipment works within disciplines they have been trained and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline(s). - Provide and/or assign team to provide necessary escort to third-party contractors, sub contractors, vendors, and service providers on site for all severity leveled procedures. Coordinate and schedule supplier/vendor on-site activities and recognizes circumstances when to stop supplier work to address potential and/or identified concerns. - Take part in getting third-party work underway (e.g., making sure systems are properly energized/deenergized), ensuring the work is started and completed in a safe manner in accordance with standard practices, procedures, federal/local legislation, and municipal codes. - Advises junior colleagues on inspection and supervision issues. - Provides consultation to lower-level colleagues in troubleshooting systems and problems Critical Environment Culture - Understands, follows, ensures, and coaches team on safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable manner in accordance with applicable federal, state, local, and Microsoft requirements. - Proactively ensures safety and security requirements are followed and met for the work of themselves and others. - Maintain safe working conditions and escalate immediately when unsafe working conditions are observed. - Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EH&S) objectives. - Participates in required meetings, trainings, and necessary handoffs.

Qualifications (Text Only)

Required Qualifications: - Degree with Chargeman 33kV certification AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) - OR equivalent experience. - Minimum 5 years’ experience managing people Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: - Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. While not required, we also look for the following Preferred Qualifications: - High School Diploma, GED, or equivalent AND 6+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) - OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) - OR equivalent experience. - 1+ year(s) people management experience. - 1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a requestvia the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.