Data Center, Cluster Operations Manager

DayOne is a leading developer and operator of high-performance Data Centres in Asia Pacific. Dual listed in NASDAQ and Hong Kong, DayOne is the largest carrier-neutral Data Centre service provider in Asia and one of the fastest growing in the world with a presence in Mainland China, Hong Kong, Singapore, Malaysia, Indonesia, and Japan.

DayOne data center is on an exciting trajectory, expanding markets internationally and looking for talented individuals who are passionate about growing with us. In this role, you'll have the opportunity to be at the forefront of our expansion efforts.

POSITION OVERVIEW

Reporting to the Campus Operations Director, the Data Centre Cluster Operations Manager is responsible for overseeing the operational management and performance of multiple data centre facilities within a designated cluster. This role ensures the continuous and efficient operation of data centre infrastructure and upholds high standards of service delivery. The successful candidate will lead a team of technical and operations staff, ensuring the delivery of critical services 24/7.

RESPONSIBILITIES

Operational Management:

• Oversee the day-to-day operations of multiple data centres within the cluster, ensuring all systems and infrastructure function optimally, and achieve 100% uptime and compliance with customers' SLAs.
• Implement and maintain operational policies, procedures, and best practices to ensure data centre efficiency and reliability.
• Manage incident response, troubleshooting, and resolution to minimize downtime and service disruptions.
• Measure operational metrics, analyse data and identify risks.

Team Leadership:

• Lead, mentor, and develop a team of operations and technical staff, fostering a culture of excellence and continuous improvement.
• Coordinate with shift teams to ensure seamless 24/7 coverage and effective handovers between shifts.
• Conduct regular training sessions and performance evaluations to enhance team capabilities and productivity.

Maintenance and Upgrades:

• Plan and oversee preventative and corrective maintenance activities, ensuring all equipment and systems are serviced according to manufacturer and company standards.
• Coordinate with vendors and contractors for maintenance and upgrade projects, ensuring minimal impact on operations.

Safety and Compliance:

• Ensure all data centre operations comply with relevant health, safety, and environmental regulations.
• Maintain up-to-date documentation and records to support compliance audits and certifications.
• Ensure compliance with site-held accreditations, including, but not limited to ISMS, SOC2, and PCI DSS.

Customer Support:

• Collaborate with the customer support team to provide “smart hands” services for retail customers, ensuring prompt and professional service delivery.
• Address customer queries and issues related to data centre operations, ensuring high levels of customer satisfaction.

Strategic Initiatives:

• Support the Campus Director in developing and implementing strategic initiatives to enhance data centre performance and support business growth.
• Participate in budget planning and cost management activities to ensure operational efficiency and financial performance.

CANDIDATE REQUIREMENTS:

• Bachelor’s degree in Engineering, Information Technology, or a related field.
• Fluent in English.
• Minimum of 7-10 years of experience in data centre operations, with at least 3-5 years in a managerial role.
• Strong knowledge of data centre infrastructure, including power, cooling, and network systems.
• Proven experience in managing technical teams and 24/7 operations.
• Excellent problem-solving skills and the ability to manage complex operational challenges.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
• Certifications such as CDCP, CDCS, or similar are highly desirable.