Cybersecurity Support Engineer (FortiClient) - Malaysia

Fortinet; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading cybersecurity company in Kuala Lumpur is seeking an experienced Cybersecurity Support Engineer (FortiClient) to support customers and troubleshoot technical issues. Ideal candidates should have 4-7 years in networking/security, strong knowledge of TCP/IP, and relevant industry certifications. This position may involve travel within the APAC region and offers a rewarding career in a diverse work environment.

Qualifications

• 4-7 years working experience in networking/security related field.
• Experience in security products and technology (e.g., Firewall, IPS, DDoS).
• Good exposure in Unix/Linux environment would be a plus.

Responsibilities

• Support Fortinet’s customers globally and may travel within APAC.
• Perform technical issue analysis and troubleshooting for customers.
• Provide technical consultation to Level-1 engineer.

Skills

Networking experience

TCP/IP knowledge

Communication skills in English

Ability to handle tense situations

Customer-oriented attitude

Education

Bachelor’s Degree in Electrical Engineering or Computer Science

Tools

Firewall

IPS

SQL Database

Job description

Overview

Location: Malaysia (Kuala Lumpur)

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Cybersecurity Support Engineer (FortiClient) to contribute to the success of our rapidly growing business.

Responsibilities

• Support Fortinet’s customers globally and may travel within APAC region to meet up customer when necessary.
• Understand customer network/security implementation and requirement technically.
• Perform technical issue analysis, troubleshooting and consultation for customer.
• Provide effective communication with customers and colleagues.
• Manage customer expectation correctly.
• Provide technical solution recommendation or workaround for any Fortinet product model limitation/known issue.
• Perform customer case management and escalation.
• Reproduce customer issue/bug in Fortinet APAC lab.
• Fortinet’s Product bug management and escalation to engineering team.
• Provide technical consultation to Level-1 engineer.
• Keep improving technical knowledge and updating latest network/security technology and protocols.
• Have knowledge, idea and experience sharing within the team.
• Contribute to the team's success and be part of good team player.

We Are Looking For

• 4-7 years working experience in networking/security related field.
• In-depth knowledge of TCP/IP.
• Experience in TCP/IP, dynamic routing and L2/L3 network protocols implementation.
• Good communication and written skills in English.
• Got sense of urgency and capable to handle tense situation.
• Positive, communicative and customer oriented attitude.
• Having any of industry certificates will be an advantage (FCP 7.4, NSE7, FCNSP, CISSP, CCNP, CCSP, CCNA).
• Experience in security products and technology (e.g. Firewall, IPS, DDoS).
• Good exposure in Unix/Linux environment would be a plus.
• Experience in system integration and multi vendor environment.
• Experience in data center deployment.
• Experience in wireless access point.
• Experience in SQL database.
• Bachelor’s Degree in Electrical Engineering or Computer Science or equivalent experience.

Why Join Us

At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

We will only notify shortlisted candidates.

Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.

About Us

Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet’s Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.