CWO Coordinator II

Kelly Services Inc.; Kuala Lumpur; On-site; MYR 45,000 - 65,000; Full time

Job summary

A leading consulting group is seeking a Reporting Analyst in Kuala Lumpur. The role involves maintaining and editing reports, utilizing data management systems to track performance, and providing insights for various operational practices. Ideal candidates have strong analytical skills, advanced Excel capabilities, and relevant experience in data analysis.

Qualifications

• 3-5 years of experience in analysis, reporting, or operations support.
• Advanced Excel skills including macros and VBA.
• Experience analyzing and trending large datasets.

Responsibilities

• Prepare and support standard practice reports including SLAs and KPIs.
• Develop ad-hoc reports as requested by program sponsors and leadership.
• Research and implement recommendations to improve reporting accuracy.

Skills

Analytical skills

Mathematical skills

Problem-solving skills

Communication skills

Time management

Tools

Excel

SQL

Power BI

Tableau

VMS tools

Job description

About the company

Kelly Outsourcing & Consulting Group (KellyOCG) is a leading provider of global talent management solutions, especially in Managed Service Provider (MSP) and Recruitment Process Outsourcing (RPO) solutions. We are committed to delivering exceptional services and attracting passionate, dedicated people who love to achieve outstanding results.

About the Job

The reporting analyst will be responsible for running, maintaining, and editing existing reports to support the practice. This includes utilizing Vendor Management System (VMS) and other software to analyze data, track performance, ensure compliance, and identify trends related to specific customer programs with unique requirements. The role also involves supporting Practice Management, Program Management Office, and the Process & Performance Excellence Team with data analysis and reporting for Contingent Workforce Outsourcing (CWO), Independent Contractors (IC)/Statement of Work (SOW), and Recruitment Process Outsourcing (RPO) practices.

Key Responsibilities:

• Prepare and support standard practice reports such as Service Level Agreements (SLA), Key Performance Indicators (KPI), Quarterly and Annual Business Reviews (QBR/ABR), program dashboards, and other reports.
• Develop ad-hoc reports as requested by program sponsors, Program Management Office (PMO), practice leadership, and department seniors.
• Research, analyze, and implement recommendations to improve reporting accuracy and data integrity.
• Assist in new account implementations by recommending measurements and controls, and developing new reports.
• Participate in customer and internal audits by providing insights into trends and metrics.
• Perform other related duties as assigned.

About you

• 3-5 years of experience in analysis, reporting, finance, accounting, IT VMS programs, or operations support.
• Strong analytical and mathematical skills, proficient in PC use.
• Advanced Excel skills, including logical formulas, data summarization, charting, macros, and VBA.
• Experience analyzing and trending large datasets.
• Excellent verbal, written, and listening communication skills.
• Ability to work confidently with multiple internal teams.
• Strong problem-solving skills and ability to interpret customer needs.
• Independent work capability and initiative.
• Effective time management to meet deadlines.
• Preferred but not required: Experience with VMS tools (Fieldglass, IQ Navigator, Beeline, PeopleFluent), Applicant Tracking Systems, PowerPivot, Power Query, Power BI, Microsoft Access, SQL, Tableau, and staffing industry experience.