Customer & Technical Support for Video Gaming brand - German speaker

Teleperformance Portugal; Kuala Lumpur; Remote; MYR 20,000 - 100,000; Full time

Job summary

A leading customer support company is seeking a Customer and Technical Support Representative for the German market. You will assist customers with gaming products over chat and provide technical support using a translation tool. Candidates must have excellent German communication skills and a high school diploma. The role includes full relocation support to Portugal, ongoing training, and various employee benefits. Join a dynamic team with growth opportunities!

Benefits

Full relocation support

Health insurance from day one

Free medical appointments at the office

Ongoing certification and training opportunities

Refer a Friend Program with incentives

Social responsibility activities and parties

Qualifications

• C2 level German and B2 level English are mandatory.
• High school diploma is required.
• 1 year of previous experience in customer support is preferred.

Responsibilities

• Provide customer and technical support over chat to the German market.
• Assist with product installation and synchronization.
• Offer effective advice when purchasing gaming products.

Skills

Excellent written and verbal communication skills in German (C2 level)

Good knowledge of English (minimum B2 level)

Proficiency with using a computer system

Knowledge of gaming products

Education

High school graduate

Tools

Salesforce CRM

Microsoft Office

Job description

Customer & Technical Support for Video Gaming brand – German speaker

Are you a Gaming enthusiast and you want to embark in a new adventure? As a Customer and Technical Support Representative, you will be supporting the German market with the help of a translation tool, over chat.

You will be providing assistance to all gaming products, installing and synchronizing software and devices and provide assistance and advice when purchasing all gaming products. Become our clients’ ambassador! Be the first point of contact for a gaming industry community.

In this role, you’ll have intensive training and the right tools to grow.

Whomever you are, whatever you do, bring your ambition, ideas and determination and come drive our business into the future.

We need those who want to play their part and drive value. Those who want to live their dreams and embrace a world of opportunities.

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

What you’ll do

• Customer and Technical support over chat, you will be supporting the German market with the help of a translation tool;
• Provide assistance to products, installing and synchronizing software and devices;
• Effective assistance and advice when purchasing branded products.

What you’ll need

• Excellent written and verbal communication skills in German (C2 level) and good knowledge of English (minimum B2 level);
• High school graduate (Must present diploma or certificate);
• 1 year of previous experience (Preferred);
• Previous Salesforce CRM experience (Preferred);
• Knowledge of gaming products (Preferred);
• Proficiency with using a computer system and Microsoft Office.
• Work location: Lisbon;
• Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);
• One flight per year to your home country (within Europe);
• Health insurance from day one in the company;
• A wealth of opportunities to progress and move business areas projects;
• Ongoing certification and training opportunities;
• Refer a Friend Program with attractive incentives;
• Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.

Teleperformance Portugal

TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work®. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!

With more than 14 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.

TP Portugal continues to grow. Join our team and find your place at TP!