Customer Technical Support Executive

Averis Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a forward-thinking company as a Customer Technical Support Executive, where you will play a pivotal role in supporting product recommendations and technical solutions for customers in the specialty fats business. This dynamic role involves collaborating with various internal stakeholders to enhance customer relationships and drive product development initiatives. You will have the opportunity to work on exciting projects, contribute to long-term development strategies, and foster a collaborative environment that encourages professional growth. If you are passionate about food science and eager to make a significant impact, this position is perfect for you.

Benefits

Medical Benefits

Dental Benefits

Optical Benefits

Cross-Functional Training

Overseas Postings

Learning and Development Programs

Reward and Recognition Awards

Job Rotations

Professional Membership Subscriptions

Qualifications

• Minimum 3 years experience in food application or food ingredient industry.
• Degree in Food Science Technology or relevant fields required.

Responsibilities

• Provide product evaluation and recommendations to customers.
• Support CTS team in driving customer co-development programs.

Skills

Communication Skills

Analytical Skills

Critical Thinking

Problem-Solving Skills

Education

Degree in Food Science Technology

Tools

MS Office Suite

Job description

The Customer Technical Support (CTS) Executive will be part of the team of specialty fats business. The key focus of the role is to support team on product recommendation and technical solutions to customers, which lead to opportunity pipeline growth as well as enhancement of profitability and returns.

Essential Duties and Responsibilities:

1. Assist CTS team by providing product evaluation and recommendation to customers.
2. Evaluate and understand customer needs, provide suitable product recommendation and technical service solutions to customers, foster good customer relationships.
3. Work closely with internal stakeholders (CTS, commercial, R&D, QA/QC, plant operation) as needed in driving customer projects, product development and application development.
4. Assist CTS team in sales tools development, e.g. presentations, brochures, product application information for existing and new products.
5. Assist CTS team in driving customer co-development program, workshops or exhibitions.
6. Support long term development projects and opportunity pipeline reporting.
7. Execute assigned projects or information research.

Education/Experience

1. Degree in Food Science Technology or other relevant fields.
2. Minimum 3 years working experience in the food application/food ingredient industry preferably in oils & fats, confectionery or bakery.
3. Possess good communication skills, analytical skills, critical thinking and problem-solving skills.
4. Proficient in MS Office Suite applications (Excel, Word, PowerPoint and Outlook).
5. Traveling as needed (5-10%).

How do your skills match this job?

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Technical Support Executive?

Perks and benefits include medical, dental, and optical benefits, cross-functional training, overseas postings and short-term secondments, learning and development programmes, reward and recognition awards, exciting recreational & employee engagement, opportunities for job rotations, and professional membership subscriptions fees.