Customer Support Specialist (MY & SG Market) -Mandarin Speaker | Kuala Lumpur, MY

Qashier Pte Ltd; Kuala Lumpur; Hybrid; MYR 30,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Customer Support Specialist, der die Schnittstelle zwischen Technologie und Kundenservice bildet. In dieser spannenden Rolle sind Sie für die Unterstützung von Händlern verantwortlich, indem Sie technische Probleme lösen und Feedback an das Produktteam weiterleiten. Diese Position bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, das Fintech und Einzelhandel vereint. Wenn Sie eine Leidenschaft für Technologie und Kundenservice haben, ist dies die perfekte Gelegenheit für Sie, Ihre Karriere voranzutreiben und einen echten Unterschied zu machen.

Qualifications

• Mindestens ein Jahr Erfahrung im Kundenservice, vorzugsweise im B2B-Bereich.
• Starke zwischenmenschliche Fähigkeiten und bilinguale Kommunikationsfähigkeiten.

Responsibilities

• Technische Probleme verifizieren und Händleranliegen über verschiedene Kanäle lösen.
• Zusammenarbeit mit Händlern zur Problemlösung durch Telefon- und virtuelle Meetings.

Skills

Kundenservice

Technische Problemlösung

Interpersonelle Fähigkeiten

Mandarin Sprachkenntnisse

Detailorientierung

Education

Mindestens ein Jahr Erfahrung im Kundenservice

Job description

About the job: Customer Support Specialist (MY & SG Market) - Mandarin Speaker

Want to be part of the fastest-growing startup at the intersection of Retail, Fintech, and Data?

Qashier is looking for a Customer Support Specialist, Mandarin Speaker to support our growth. This role might be for you if you have knowledge and a keen interest in POS and payment systems, operations, or customer support.

In this role, you'll work closely with our merchants to cover key business hours. It is a full-time position requiring both on-site and remote work, 4 weekdays onsite and 1 weekend remote.

Key Responsibilities

• Off-site troubleshooting, technical issue verification, and resolving merchant concerns via phone, email, and live chat within target SLAs.
• Partner with merchants to resolve issues through phone and virtual meetings.
• Log feature requests and feedback to the product team.
• Route leads and issues to appropriate teams using established processes.
• Answer how-to questions, provide workarounds, and resolve issues promptly.
• Maintain professionalism, resilience, and flexibility in all interactions.

What we look for in a candidate...

• At least one year of experience in Customer Support, preferably in B2B.
• Passion for technology, startups, Fintech, and retail.
• Strong interpersonal skills and bilingual oral communication skills.
• Attention to detail and customer-oriented mindset.
• Creative problem-solving skills.
• Ability to speak Mandarin.

Why Join Qashier?

Join Qashier, a fast-growing startup with an innovative platform transforming retail and F&B industries. Play a crucial role in driving growth and decision-making, with excellent learning and development opportunities. Collaborate across teams and markets to achieve business objectives and make an impact.

Ready to make an impact in FinTech? Click 'Apply' or contact me at [e-mail] to chat!

About Us

Qashier (qashier.com) is a venture-backed startup providing smart POS solutions that help merchants digitize their businesses. Our flagship product, the Qashier Smart Terminal, combines cloud POS software, integrated payment acceptance, and an app store in one sleek device, transforming retail operations and payments.

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