Customer Support Specialist (Mandarin & Malay Speaking)

LittleLives; Kuala Lumpur; Remote; MYR 100,000 - 150,000; Full time

Job summary

A fast-growing EdTech SaaS platform seeks a Customer Support Specialist to assist Chinese and Malay-speaking users. The role includes providing empathetic and responsive support, maintaining accurate interaction records, and collaborating with teams to enhance user experience. Join a dynamic, remote-friendly environment focused on meaningful work for educators.

Benefits

Remote-friendly work environment

Flexible work schedule

Competitive salary and performance-based bonuses

Qualifications

• 2+ years experience in customer support.
• Proficiency in Chinese and Malay is a must.
• Strong communication and organizational skills.

Responsibilities

• Provide support via live chat, email, and calls.
• Maintain records of customer interactions.
• Assist in creating support documentation in Chinese and Malay.

Skills

Communication

Customer-first mindset

Problem-solving

Organizational skills

Tools

Zendesk

Intercom

Freshdesk

Job description

About Us

LittleLives is a fast-growing EdTech SaaS platform, supporting thousands of preschools across Singapore, Malaysia, Vietnam, and Indonesia. With over $3M in annual recurring revenue, we are on a mission to redefine how early childhood education is managed across the region.

Your Mission

Be the voice of LittleLives for our Chinese and Malay-speaking users. You will ensure a smooth, timely, and helpful customer experience across our platforms and services.

What You’ll Do

• Provide responsive, empathetic, and clear support to users via live chat, email, and calls

• Handle inquiries and issues related to our platform, working closely with internal teams to resolve them

• Maintain accurate records of customer interactions and feedback

• Assist in creating and improving support documentation (FAQs, guides, help articles) in Chinese and Malay

• Support onboarding of new users with product walkthroughs and training

• Collaborate with product and technical teams to report issues and suggest improvements

• Help ensure service level targets are met (e.g. response time, resolution time, satisfaction ratings)

What We’re Looking For

• 2+ years of experience in customer support, preferably in SaaS, tech, or education

• Proficiency in Chinese and Malay (spoken and written) is a must

• Strong communication skills and a customer-first mindset

• Familiarity with helpdesk tools (e.g., Zendesk, Intercom, Freshdesk) is a plus

• Comfortable working remotely and across time zones

• Strong organizational and problem-solving skills

• Able to work independently and as part of a diverse, multicultural team

Why Join Us

• Meaningful work supporting educators and children across Asia

• Dynamic, fast-paced startup culture with room for growth

• Remote-friendly, flexible work environment

• Competitive salary with performance-based bonuses