Customer Support Specialist - Japanese

CB Talents; Putrajaya; Hybrid; MYR 67,000 - 112,000; Full time

Benefits offered by this job

Hybrid work model

Onsite day shifts

Remote night shifts

Job summary

CB Talents in Malaysia is seeking a native-level Japanese speaker to support customers on complex, written interactions across finance and crypto products. You will handle live chat and email in Japanese and English, with a focus on accuracy and quality.

The role requires 5-day shift work including weekends, hybrid onsite day shifts and remote night shifts, and legal work authorization in Malaysia. A background in fintech, crypto trading, or financial services is preferred.

Qualifications

• Native-level Japanese; ability to handle complex written interactions (reading & typing) in financial/crypto products.
• Strong English written and spoken skills.
• 2–4 years in Customer Service / Live-chat, with frontline operations training (Live Chat & Email).
• Experience with financial institutions, fintech platforms, trading environments, or crypto products is a plus.
• Educational background in Finance, Economics, Mathematics, Business Admin, or STEM fields preferred.
• Strong numerical acumen with attention to detail; comfortable with data and statistics.
• Desire to develop long-term career in fintech/crypto trading firms.
• Team player, self-driven, able to respond positively and professionally to user requests.
• Willingness to work 5 days including weekends and public holidays.
• Willingness to onsite day shifts and remote night shifts under hybrid model.
• Legal work authorization in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platforms, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.

Skills

Japanese proficiency

English proficiency

Live chat customer service

Financial/crypto knowledge

Team player

Education

Finance/Economics/Math background

Job description

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, writteninteractions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, withtraining in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments,or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration,or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures,data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currencytrading firms.
• Team player, committed and self-driven, with the ability to respond positively andprofessionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts,according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto tradingplatform, products, and crypto-market fundamentals,while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current andprospective users.
• Demonstrate a strong ability to understand customer needs and convert them intoconstructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, orunusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, andoverall operational processes.

looking forward to collaborating with you

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