Customer Support Representative

CB Talents; Selangor; Hybrid; MYR 45,000 - 73,000; Full time

Job summary

CB Talents is seeking a Japanese-speaking Customer Support Specialist in Malaysia. You will assist customers via live chat and email in Japanese and English, handling inquiries related to fintech and crypto products, and ensuring high-quality service.

The role follows a hybrid model, with onsite daytime shifts and remote night shifts, requiring legal work authorization in Malaysia. The ideal candidate has 2–4 years in customer service, strong numerical skills, and a proactive, collaborative

Qualifications

• Native-level Japanese proficiency is required for complex written interactions.
• Strong English (written and spoken) proficiency.
• 2–4 years experience in Customer Service / Live-chat & Email support.
• Experience with financial institutions, fintech, trading or crypto products is advantageous.
• Educational background in Finance, Economics, Mathematics, Business Admin or STEM fields preferred.
• Strong numerical acumen and attention to data.
• Passion to develop a long-term career in fintech/crypto trading firms.
• Team player, self-driven, able to respond professionally to user requests.
• Willingness to work 5 days with shifts including weekends/holidays.
• Hybrid work model: onsite day shifts, remote night shifts.
• legally eligible to work in Malaysia.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be equipped with crypto trading platforms, products, and market fundamentals, staying updated on market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Understand customer needs and translate them into feedback and solutions for management.
• Flag discrepancies, risks, or unusual situations to management promptly to ensure smooth frontline operations.
• Continuously seek improvements to enhance team performance and processes.

Skills

Japanese language proficiency

English proficiency

Customer service experience

Live chat & email support

Numerical acumen

Education

Finance / Economics / Mathematics / Business Administration background

Tools

Live chat software

Email client

Crypto trading platforms

Job description

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, writteninteractions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, withtraining in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments,or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration,or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures,data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currencytrading firms.
• Team player, committed and self-driven, with the ability to respond positively andprofessionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts,according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto tradingplatform, products, and crypto-market fundamentals,while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current andprospective users.
• Demonstrate a strong ability to understand customer needs and convert them intoconstructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, orunusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, andoverall operational processes.

looking forward to collaborating with you

#JapaneseSpeakingJobs #JapaneseSpeaker #JapaneseJobsMalaysia #KualaLumpurJobs #MalaysiaJobs #CustomerSupportJobs #CustomerServiceJobs #LiveChatSupport #EmailSupport #FintechJobs #CryptoJobs #TradingJobs #BilingualJobs #JLPTN1 #JLPTN2