Customer Support Specialist - Arabic Speaker - 9 Months Renewable Contract

Teleperformance International; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Penang seeks a proactive Customer Support Specialist who is fluent in both English and Arabic. The role involves providing first-line support to B2B clients through various communication channels and resolving inquiries effectively. Ideal candidates will have 1-2 years of customer service experience and strong communication skills. This position is offered on a 9-month renewable contract, suitable for those comfortable in a fast-paced, multicultural environment.

Qualifications

• Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B preferred).
• Proficient in English and Arabic (both written and verbal).
• Comfortable working in a fast-paced, multicultural environment.

Responsibilities

• Provide first-line support to business clients via email, chat, or phone.
• Manage and resolve B2B inquiries related to orders, accounts, and system usage.
• Document all customer interactions and feedback within the system.

Skills

Customer service experience

Proficient in English

Proficient in Arabic

Strong communication skills

Problem-solving skills

Job description

Customer Support Specialist - Arabic Speaker - 9 Months Renewable Contract

Contract

1mo ago , from Teleperformance International

We are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.

Qualifications

• Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred).
• Proficient in English and Arabic (both written and verbal).
• Strong communication and problem-solving skills.
• Comfortable working in a fast-paced, multicultural environment.
• Willing to work on a 9-month renewable contract.

Key Responsibilities

• Provide first-line support to business clients via email, chat, or phone.
• Manage and resolve B2B inquiries related to orders, accounts, and system usage.
• Collaborate with internal teams to ensure timely and accurate responses.
• Document all customer interactions and feedback within the system.
• Handle escalations professionally and ensure service-level targets are met.
• Support process improvements and contribute to continuous service enhanceme