Customer Support Specialist (Arabic/Indonesian/Korean Speaker)

Agensi Pekerjaan Job Expert Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is looking for a Customer Support Specialist fluent in Arabic, Korean, or Indonesian. In this role, you will deliver exceptional customer service, manage inquiries, and resolve issues effectively. You'll work in a dynamic environment, collaborating with teams to ensure customer satisfaction while participating in continuous improvement initiatives. This position offers an exciting opportunity to enhance your skills in a supportive atmosphere, where your contributions will directly impact customer experiences. If you're passionate about helping others and thrive in a fast-paced setting, this is the perfect role for you.

Qualifications

• Fluent in Arabic or Indonesian and strong command of English.
• 1+ years of customer service experience preferred in BPO.

Responsibilities

• Respond to inquiries via email, chat, and phone in multiple languages.
• Collaborate with internal teams to resolve customer issues.

Skills

Customer Service

Problem-Solving

Communication

Attention to Detail

Job description

Customer Support Specialist (Arabic/Indonesian/Korean Speaker)

About the job Customer Support Specialist (Arabic/Indonesian/Korean Speaker)

Job Summary:

We are seeking a dedicated Customer Support Specialist who is fluent in Arabic , Korean or Indonesian to join our dynamic team. The successful candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and phone in Arabic/Indonesian/Korean and English.
• Provide support on product features and resolving technical or service issues.
• Accurately document customer interactions and follow up on any pending cases.
• Collaborate with internal teams (technical, operations) to resolve customer issues.
• Ensure timely response and resolution within SLA (Service Level Agreements).
• Escalate complex cases to appropriate departments when necessary.
• Participate in continuous improvement initiatives for customer service processes

Requirements:

• Language Proficiency: Native or fluent in Arabic or Indonesian and a strong command of English.
• Experience: At least 1 year of customer service support experience, preferably in a BPO or similar environment.
• Excellent communication and problem-solving skills.
• Strong attention to detail and a customer-focused mindset.
• Flexibility to work in rotating shifts, including weekends and public holidays.