Customer Support Specialist | $18/hr Remote

Crossing Hurdles; Malaysia; On-site; MYR 83,295 - 118,632; Part time

Job summary

Crossing Hurdles is seeking a remote contractor to evaluate AI-generated responses during voice interactions. The role requires standard-level fluency in Vietnamese and advanced English proficiency, ensuring accurate and relevant feedback.

The contractor will participate in voice conversations and work independently while maintaining quality standards, with flexible commitment ranging from 10 to 40 hours per week.

Qualifications

• Standard-level fluency in Vietnamese.
• Fluent or advanced English proficiency.
• Attention to detail and excellent communication skills.
• Ability to work independently in a flexible remote work environment.

Responsibilities

• Participate in short voice conversations with AI models.
• Follow scenarios and prompts during AI interactions.
• Evaluate AI responses based on relevance and quality.
• Provide ratings and feedback according to guidelines.
• Maintain high-quality standards while working independently.

Skills

Fluent or advanced English proficiency

Standard-level fluency in Vietnamese

Attention to detail

Communication skills

Job description

Job Details

Type: Hourly contract

Compensation: $18 USD/hour

Location: Remote

Commitment: 10-40 hours/week

Role Responsibilities

• Participate in short voice conversations with AI models using a designated platform.
• Follow provided scenarios and prompts during AI voice interactions.
• Evaluate AI-generated responses based on relevance, accuracy, clarity, and overall quality.
• Provide objective ratings and feedback according to project guidelines.
• Complete assigned tasks within established quality and productivity expectations.
• Support the improvement of Vietnamese language AI systems through voice-based AI evaluation.
• Maintain high-quality standards while working independently in a remote environment.

Requirements

• Standard-level fluency in Vietnamese.
• Fluent or advanced English proficiency.
• Ability to evaluate AI-generated responses for accuracy, relevance, and quality.
• Experience with AI-related tasks such as machine learning workflows, data collection, data evaluation, quality assurance, or data annotation is preferred.
• Strong attention to detail and excellent communication skills.
• Ability to work independently in a flexible remote work environment.