Customer Support Specialist

Hays; Selangor; On-site; MYR 45,000 - 65,000; Full time

Job summary

A leading high-tech manufacturing company seeks a passionate Japanese-speaking Assistant Engineer for Customer Support. This role acts as a bridge between clients and internal teams, facilitating international communication and improving customer satisfaction. Candidates should be fluent in Japanese, possess a related degree, and be ready for overseas travel.

Benefits

Language allowance

Monthly performance incentives

Medical coverage (family included)

Personal accident & hospitalization insurance

Retirement benefits & dental care

Subsidised meals & free parking

Course subsidies for personal development

Uniforms and training

Qualifications

• Fluent in Japanese (certification is a plus).
• Mandarin proficiency preferred (SPM-level or higher).
• Background or passion for customer support.
• Fresh graduates with Japan study experience are welcome.

Responsibilities

• Act as a key liaison for Japanese-speaking clients.
• Manage customer complaints and provide solutions.
• Investigate product defects and drive improvement actions.
• Collaborate with production, sales, and QA teams.

Skills

Japanese fluency

Mandarin proficiency

Customer support background

Analytical skills

Confident communication

Education

Bachelor's Degree in Science/Chemistry or related field

Job description

Your new company

Join a leading high-tech manufacturing company producing cutting-edge materials for global industries, including automotive, electronics, and interior design. We're looking for a passionate Japanese-speaking Assistant Engineer (Customer Support) to be the bridge between customers and internal teams.


Your new role

• Act as a key liaison for Japanese-speaking clients
  
• Manage customer complaints and provide solutions
  
• Investigate product defects and drive improvement actions
  
• Collaborate with production, sales, and QA teams
  
• Travel internationally to meet global clients when needed
  

What you'll need to succeed

• Speak Japanese fluently (certification is a plus)
  
• Have Mandarin proficiency (SPM-level or higher preferred)
  
• Hold a Bachelor's Degree in Science/Chemistry or related field
  
• Have a background or passion for customer support
  
• Are comfortable working in a manufacturing environment
  
• Are open to frequent overseas travel
  
• A confident communicator with strong analytical skills
  
• Fresh graduates with Japan study experience are welcome!
  

What you'll get in return

• Language allowance
  
• Monthly performance incentives
  
• Medical coverage (including for family)
  
• Personal accident & hospitalisation insurance
  
• Retirement benefits & dental care
  
• Subsidised meals & free parking
  
• Course subsidies for personal development
  
• Uniforms, trainings, and more!
  

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please email your resume to [e-mail] for a confidential discussion on your career.