Customer Support Representative - Export

Toll Group; George Town; On-site; MYR 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company in the logistics sector, where you can build your career in Export Operations. This role involves data entry and communication with stakeholders, ensuring accuracy and confidentiality. With a focus on supporting international markets, you'll utilize your skills in MS Office and Cargo Wise while enhancing your communication abilities in English and Mandarin. This is an exciting opportunity for fresh graduates and experienced professionals alike, offering a dynamic environment where your contributions will help shape the future of logistics.

Qualifications

• 1-2 years export experience in Freight Forwarding and Shipping industry.
• Fresh graduates are encouraged to apply.

Responsibilities

• Enter data according to Export Standard Operating Procedure.
• Create Quick Booking in Cargo Wise system.

Skills

Data Entry

Communication Skills

Attention to Detail

Proactive Mindset

Education

Diploma

Degree

Tools

MS Office

Cargo Wise

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Come and join our team to build your career in the exciting world of Export Operations!



Job Tasks

• Enter data according to the Export Standard Operating Procedure.
  
• Create Quick Booking according to the Booking confirmation in Cargo Wise system.
  
• Register Consol and proceed with issuance of Shippers instruction.
  
• Respond to queries for information and access relevant files.
  
• Check completed work for accuracy and proactively communicate with stakeholders via email.
  
• Maintain sensitive customer or company information confidential.
  

What You’ll Need to Succeed

• Diploma/Degree holder. Fresh graduates are encouraged to apply.
  
• 1-2 years export experience in Freight Forwarding and Shipping industry; with proven data entry working experience. No experience can consider applying too.
  
• Familiar with MS Office.
  
• Excellent communication skills in English and Mandarin (spoken and written) to support China, Hong Kong and Taiwan markets.
  
• Proactive mindset and attention to detail.