Customer Support - Medical & Travel

EMA Global; Petaling Jaya; On-site; MYR 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Case Coordinator, where you will play a vital role in coordinating transport plans for patients. This position involves liaising with various stakeholders to ensure smooth operations and delivering excellent service. You will manage cases independently, handle inquiries, and support a dedicated team in a dynamic environment. If you thrive in a fast-paced setting and have a passion for helping others, this role offers an exciting opportunity to make a difference in people's lives while working with a supportive team.

Qualifications

• Experience in a call center environment or medical claims adjudication.
• Excellent command of spoken and written English.

Responsibilities

• Coordinate and oversee aeromedical transport cases from start to finish.
• Serve as the first point of contact for clients requiring medical assistance.
• Analyze reports and offer recommendations on claim eligibility.

Skills

Communication Skills

Customer Service

Problem-Solving

Medical Claims Adjudication

Teamwork

Education

SPM or equivalent qualification

Job description

Job Title: Case Coordinator

The Case Coordinator is primarily responsible for coordinating and arranging transport plans for patients by liaising with various stakeholders, including family members, doctors, hospitals, and aviation teams.

The role involves facilitating the smooth execution of cases through operational and administrative duties.

Responsibilities

1. Coordinate and oversee aeromedical transport cases independently from start to finish.
2. Handle assistance requests via phone and email promptly, providing accurate feedback with clear communication and good listening skills.
3. Serve as the first point of contact for clients requiring medical or travel assistance.
4. Manage your allocated cases responsibly within working hours.
5. Coordinate and access medical claims proactively, analyze reports, and offer recommendations on claim eligibility to ensure service continuity.
6. Exceed standard service expectations by providing excellent service and building skills.
7. Support other departments as needed, demonstrating teamwork.
8. Greet customers with energy and enthusiasm.
9. Maintain professionalism, patience, and a 'people-first' attitude.

Requirements

• Work 8-hour shifts (Day/Night) with 1-hour breaks; 45 hours per week including breaks.
• Experience in a call center environment and/or medical claims adjudication.
• Ability to commit to shift work as part of our 24/7 medical operations team.
• Excellent command of spoken and written English.
• Proficiency in Mandarin and/or Cantonese is an advantage.
• Own transportation is required.
• Minimum SPM or equivalent qualification.
• Willing to be based in Petaling Jaya, Selangor.

Interested candidates, please submit your application through Jobstore.