Customer Support (Mandarin Speaker)

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company is seeking a Customer Service Representative to handle inquiries related to loyalty programs and customer issues. The role requires excellent communication skills in English and Mandarin, with Cantonese as an added advantage. Competitive salary and benefits including medical coverage and annual leave.

Benefits

15 days Annual leave

14 days Medical leave

Medical and hospitalization insurance coverage

Performance related allowance

Language allowance (specific project only)

Qualifications

• Excellent command of spoken and written English, Mandarin, and Cantonese.
• Fast typing skills (minimum 35 words per minute).
• Ability to work independently and in a team.

Responsibilities

• Handle enquiry calls including phone-in redemption and loyalty program support.
• Manage member queries on redemption status and other account inquiries.

Skills

Communication

Problem Solving

People Skills

Multitasking

Customer Service Orientation

Education

Minimum SPM/STPM

Diploma or Higher Education Qualification

Tools

MS Office

MS Outlook

Internet Explorer

Job description

Fewer than 10 applicants. Your chances are good!

Posteda day ago • Closing24 Jul 2025

Fewer than 10 applicants. Your chances are good!

• Minimum SPM/STPM with prior working experience.
• Diploma holder or higher education qualification is preferred.
• Display excellent communication, problem solving and people skills.
• Excellent command of spoken and written English and Mandarin.
• Cantonese is an added advantage.
• Possess initiative, ability to work independently and within a team.
• Possess initiative, able to work independently and in a team.
• Good multitasking ability.
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Fast typing skills (minimum 35 words per minute).
• Good problem-solving skills.
• Customer service oriented.
• Work days : 5 day week; off days are based on the roster.
• Work Hours : Based on the roster; 9 hours per shift inclusive of 1.5hr break

The Responsibilities of the Role:

• CSR must be proficient in written and spoken in English, Mandarin and/or Cantonese.
• CR will render the following service for Enquiry calls:
• Phone-in redemption.
• Lost/stolen and faulty card request.
• Unsubscribe promotional email/SMS.
• Change/cancel/recovery of partner point transfer.
• Enquiries relate to Member account, program and promotion.
• Enquiries regarding ExxonMobil loyalty services.
• Loyalty Program related enquiries and support.
• Handle member queries on redemption status, non-received or lost voucher.

The Package

• RM3000 + language allowance (specific project only)
• Performance related allowance
• 15 days Annual leave
• 14 days Medical leave
• Medical and hospitalization insurance coverage.

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