Customer Support (Japanese Speaking)

Dover; Subang Jaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading heat transfer technology company in Subang Jaya is seeking a customer service representative to manage order-related matters, ensure customer satisfaction, and support cross-functional collaboration. Ideal candidates hold a Diploma in Business Administration and are proficient in English, Malay, and Japanese. This role offers the opportunity to grow within an innovative and environmentally-focused firm.

Qualifications

• Minimum Diploma in Business Administration or a related field.
• Proficiency in English, Malay, and Japanese (oral and written) is mandatory.
• Proficient in Microsoft Office applications.
• Service-oriented with pleasant interpersonal skills.

Responsibilities

• Service all customers within the assigned territories in order-related matters.
• Register orders in the Corporate Business system.
• Send out original invoices by post along with required documents from the customers.
• Reply to customer inquiries related to orders.
• Act as the primary contact person for customers in all order-related matters.
• Handle Letters of Credit for customers.
• Issue freight quotes to customers.
• Issue Proforma invoices.
• Follow up on payments and issue reminders.
• Monitor delinquent customers and delayed orders.
• Register claims and advise customers on transport of claimed units.
• Respond to online failure claims related to orders.
• Prepare documentation for onboarding new customers.
• Support customer support colleagues in other territories.
• Collaborate with cross-functional departments.

Job description

At SWEP, we believe our future rests on giving more energy than we take – to our planet and to our people.

As the world’s leading supplier of efficient heat transfer technology, we are driving the conversion to sustainable energy usage in heat transfer. We are dedicated to constantly creating more from less energy, material, and space.

For us at SWEP, it's more than just a job; it’s a commitment to making a difference and an impact by finding new ways to make energy last longer – globally and locally. We are striving for record-breaking growth and are looking for individuals who think like entrepreneurs, have an open mind, care about the environment, and want to inspire and be inspired. Come and join us!

Job Description

• Service all customers within the assigned territories in order-related matters.
• Register orders in the Corporate Business system.
• Send out original invoices by post along with required documents from the customers and send copies via email or fax.
• Reply to customer inquiries related to orders (e.g., delivery time, certificates, shipping method, etc.).
• Act as the primary contact person for customers in all order-related matters.
• Handle Letters of Credit for customers in the territory with such payment terms.
• Issue freight quotes to customers following established guidelines.
• Issue Proforma invoices to customers.
• Follow up on payments, issue payment reminders, and statements of account according to routines.
• Monitor delinquent customers and delayed orders.
• Register claims into the claim handling system and advise customers on transport of claimed units.
• Respond to online failure claims related to order handling faults.
• Prepare documentation for onboarding new customers.
• Support and back up customer support colleagues in other territories within the Asia Pacific Business Unit.
• Perform duties in accordance with the organization’s management system requirements.
• Collaborate with cross-functional departments to track and ensure timely updates on customer orders and delivery progress.

Standard Qualifying Pre-Requisites

• Minimum Diploma in Business Administration or a related field.
• Proficiency in English, Malay, and Japanese (oral and written) is mandatory.
• Proficient in Microsoft Office applications.
• Service-oriented with pleasant interpersonal skills.

SWEP is a growing company and part of the Dover Corporation family. We are dedicated to supporting our customers with optimal solutions and believe in close, rewarding partnerships. We are present in over 50 countries with production facilities in Sweden, USA, Slovakia, China, and Malaysia.

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.