Customer Support Executive - Japan & Korean speaking

Customer Support Executive - Japan & Korean speaking

You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months.

Your role at Xevera:

• Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail.
• Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
• Update clients on their request status accordingly.
• Verify documents submitted by clients within specific regions on an hourly basis.
• Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
• Achieve quarterly KPI targets set by the CS manager.
• Perform other ad hoc tasks assigned by the manager.

What makes you a great fit

• Strong communication skills in English, with native proficiency in Korean and Japanese both speaking and writing.
• Strong client-facing and communication skills
• Troubleshooting and multitasking skills
• Customer service orientation
• Bachelor’s degree in business administration or related field
• Self-motivated and highly reliable

What we offer along the way

• Competitive and attractive compensation
• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
• Generous time off, including 21 days of annual leave and paid sick leave
• Allowance for sports club memberships or other physical exercise activities
• Holiday flight tickets and accommodation coverage (within the yearly limit)
• Meal and transportation allowance
• Education allowance for your children’s school and kindergarten fees
• Outstanding team-building experiences and corporate parties

Your journey after applying:

• Interview with the Talent Acquisition team (up to 40 minutes)
• English test (up to 30 minutes)
• Written assessment (1 day)
• Interview with the trainer (15 minutes)
• Final interview (1 hour)

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Support Executive?
• Do you have customer service experience?
• Which of the following issue and bug tracking software do you have experience with?
• Which of the following Customer Relationship Management (CRM) systems do you have experience using?
• Which of the following languages are you fluent in?

Call Centre & Customer Service 101-1,000 employees

Since 2018, Xevera has been delivering cutting-edge, AI-driven call center and business support services across 130+ countries. More than just a service provider, we are a place where careers thrive. At Xevera, we don’t just offer jobs; we create opportunities in a fast-paced, innovation-driven environment where AI powers the future of customer support. We equip our teams with advanced tools, competitive rewards, limitless growth potential, and a diverse culture built for success. Join us and be the voice that matters—become part of a team that is setting new standards for service excellence on a global scale.

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