Customer Support Executive

Konica Minolta Malaysia; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a detail-oriented Billing Specialist to manage invoicing processes and ensure accuracy in billing operations. This role involves executing end-to-end invoicing, resolving discrepancies, and collaborating with cross-functional teams to address billing inquiries. The ideal candidate will possess strong communication skills and be proficient in SAP and advanced Excel. Join a team dedicated to innovation and excellence in office business solutions, where your contributions will play a vital role in enhancing customer satisfaction and operational efficiency.

Qualifications

• Minimum 2 years of experience in high-volume invoicing/billing operations.
• Proficiency in SAP or similar ERP systems for billing and data management.

Responsibilities

• Execute end-to-end invoicing processes and monitor discrepancies.
• Generate and analyze billing reports to identify usage patterns.

Skills

Communication Skills

Detail-oriented

Time Management

Education

Diploma/Degree in Finance

Diploma/Degree in Business

Tools

SAP

Advanced Excel

Job description

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

Job Responsibilities

• Execute end-to-end invoicing processes, including update meter reading (via call/email/SMS and etc), data entry, and timely issuance of tax invoices for Rental & Meter click charges for outwrite accounts.
• Monitor and resolve discrepancies in meter readings to ensure billing accuracy.
• Generate and analyse billing reports to identify usage patterns and irregularities.
• Maintain and update customer master data to support precise invoicing.
• Address internal/external inquiries related to invoices, payments, and billing disputes.
• Process credit notes for billing errors and follow up on corrections.
• Collaborate with cross-functional teams (e.g., Sales, Finance) to resolve billing issues.
• File and archive billing documents in compliance with company policies.
• Review business contracts periodically to ensure billing alignment with agreed terms, escalating discrepancies as needed.
  
  

Job Requirements

• Diploma/Degree in Finance, Business, or related field.
• Minimum 2 years of experience in high-volume invoicing/billing operations (preferred).
• Proficiency in SAP or similar ERP systems for billing and data management.
• Strong communication skills in English/Bahasa Malaysia; Mandarin is a plus.
• Advanced Excel skills (e.g., pivot tables, VLOOKUP) for report generation.
• Detail-oriented with ability to manage deadlines under pressure.
• Familiarity with business contracts (terms, SLAs, pricing models) is an added advantage.