Customer Support Executive

LittleLives; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a vibrant startup at LittleLives as a frontline support staff member where you will enhance customer experiences and collaborate with a multinational team. Your role includes offering assistance, collecting feedback, and facilitating training, all while contributing to innovative projects that support personal and professional growth.

Qualifications

• Fluent in English and Chinese.
• Experience in early childhood or customer support is a bonus.
• Ability to present information clearly and create engaging communication.

Responsibilities

• Offer customer support via email, phone, and helpdesk.
• Update FAQ page with relevant information.
• Collect feedback from customers for product enhancements.
• Facilitate onboarding training sessions as needed.

Skills

Exceptional communication skills

Organisational skills

Attention to detail

Job description

In LittleLives, we believe in providing the best customer service to users and our Pixies champion that mission every day. If you consider yourself a people’s person, communicates technical terms in an easy to understand manner and wants to be part of a dynamic start up working environment, here is a position for you!

Here is what you can achieve with us:

● Be exposed to a multinational team and work closely with teammates from offices in Malaysia, Vietnam, Thailand

● Be part of the LittleLives Team that supports your personal and professional growth

● Enjoy the freedom and independence to kickstart your own initiatives for the betterment of the team and the company

● An opportunity to collaborate with various teams in the company and learn about the different aspects of running a business

What you will be doing:

● As our frontline support staff, you will be equipped with product software knowledge, ready to offer a helping hand and answer to customers enquiries via email, phone and helpdesk

● Update the website’s Frequently Asked Questions (FAQ) page

● Be a listening ear and gather feedback from the ground to be relayed to our competent team of Builders (Developers) for exciting product enhancements

● Supporting onboarding training, either by facilitating sessions or assisting as a trainer aide (travel expected)

● Propose your own creative projects (on operations, products, services etc!) and take charge of its growth. You will be amazed by what you can achieve with us!

REQUIREMENTS

● Exceptional communications skills in both English and Chinese!

● Organised and has a knack at keeping things clear and in order

● You are patient and have imaginative ways to disseminate information to any group

● You possess an eye for detail and is eager to master intricate systems

● You are driven and work hard to achieve small successes every single day

● Prior experience in early childhood or customer support will be a wonderful bonus!

If you say yes to these points, apply away!