Customer Support Associate

Tech Mahindra; Cyberjaya; On-site; MYR 100,000 - 150,000; Part time

Job summary

Tech Mahindra is seeking an Associate - Customer Support in Cyberjaya. The role involves providing excellent customer support through voice and email channels, ensuring customer satisfaction. Ideal candidates will possess strong English skills, problem-solving abilities, and relevant IT educational background.

Qualifications

• High School Graduate, Diploma, or comparable IT professional experience.
• Fluency in English (read/write/speak).
• Knowledge of ITIL Foundation is a plus.

Responsibilities

• Handle voice calls and provide exceptional customer support.
• Communicate effectively via email with customers.
• Manage knowledge articles related to services.

Skills

Voice Call Handling

Email Communication

Service Desk Program Understanding

Problem-Solving

Knowledge Management

Excel Skills

Professional English

Education

High School Graduate

Diploma or IT education

Job description

The Associate - Customer Support will be responsible for providing exceptional support to customers through various communication channels, ensuring a high level of service and satisfaction.

• Employment type - 3 months renewable.
• Night shift: 9 PM to 6 AM
• Cyberjaya
• 3 months contract

Responsibilities

• Voice Call Handling: excellent knowledge of handing voice calls.
• Email Communication: professional email writing skills.
• Good understanding of Service Desk Program and Process.
• Willingness to work in 24 X 7 work environment.
• Willingness to work in weekends.
• Good command of English (Writing, Speaking & Reading).
• Understanding of the Business situation and capability to address issues.
• Understanding about Tech Mahindra Quality Management System.
• Exposure in handling back-office operations.
• The candidate should have excellent problem-solving capabilities and lateral thinking skills.
• Good Knowledge about excel skills.
• KM: Knowledge management understanding, review and create new knowledge articles.
• MS Office: Good / excellent knowledge for support of MS Office and standard software.

Qualifications

• High School Graduate, Diploma, IT education or comparable IT professional experience.

Required Skills

• ITIL Foundation (Optional).
• Understanding of Incident, Request, Change & Problem Management.
• Language Proficiency: English - read/write/speak (ANZ English).

Preferred Skills

• Experience in customer support roles (plus).
• Familiarity with knowledge management systems.

IIf you meet all the requirements outlined for this role, we encourage you to apply(Please note that only shortlisted candidates will be contacted)

About us

Tech Mahindra is a leading provider of digital transformation, consulting and business re-engineering services and solutions. We are part of the Mahindra Group, a USD 19.4 billion conglomerate, and are recognized as one of the top IT service providers in the world. With a presence in over 90 countries, we are committed to driving positive change through innovative technology solutions and a people-centric approach.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, age, national origin, creed, family status, social status, disability, labour union membership, pregnancy or related condition, political affiliation, ethnicity, sexual orientation, marital status, military/veteran status or any other characteristic protected by applicable law / regulations. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants.