Customer Support Associate

Aitek Group; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

Aitek Group seeks an Associate Customer Support for a 12-month contract in Cyberjaya, focusing on KYC processes. The role requires Mandarin proficiency and provides exposure to screening tools while offering shifts from morning to late evening for better work-life balance.

Qualifications

• Minimum 0 - 1 year of KYC knowledge or experience.
• Previous exposure to institutional KYC for China regions preferred.
• Must be willing to work in shifts.

Responsibilities

• Perform KYC review including due diligence for clients.
• Be the owner of the case from scoping to sign-off stage.
• Prepare KYC documentation and update tools.

Skills

Excellent verbal communication

Excellent written communication

Knowledge of negative media alerts

Knowledge of PEP and sanctions exposure

Tools

Factiva

RDC

World Check

Lexis Nexis

Job description

Associate Customer support

Contract duration: 12 months renewable[ Direct hire by the consulting firm]

Language: Mandarin proficiency + B1 (conversational English)

Location: WFO in Cyberjaya

Address: Jalan Impact Cyberjaya, 63000, Selangor

Non voice Support

Shifts: Between 7 AM to 4 PM, 4PM to 1 AM (2 shifts), shift allowance for afternoon shift provided

Responsibilities:

• Responsible for performing KYC review including due diligence for new and existing clients as per laid down procedures.
• Be the owner of the case from scoping to sign-off stage.
• Review existing documentation as per the KYC requirements.
• Update leads/manager on progress and roadblock in the review in timely manner.
• Prepare KYC documentation for all the reviews and update necessary tools (CLM, Reporting & Checklists etc.)
• Ensure at least 90% quality standards for all cases.
• Create and send outreach email and track responses.
• Submit records of business approvals once review is completed and discrepancies are fixed if any.
• Should be able to work independently as well as in a team.
• Communication with officers and clients to gather all applicable KYC requirements.

Knowledge / Skills / Experience Required:

• Minimum 0 - 1 year of knowledge/experience with International KYC (Remediation, Onboarding or Periodic Review).
• Previous exposure to institutional KYC for China regions is preferred.
• Detailed understanding of negative media alerts, PEP and sanctions exposure.
• Must have handled various screening tools such as Factiva, RDC, World check, Lexis Nexis, etc.
• Must have excellent verbal and written communication skills.
• Must be willing to work in shifts.