Customer Support Assistant

Goh Office Supplies; Seri Kembangan; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in office supplies is looking for a Customer Support Specialist in Seri Kembangan. The role involves ensuring excellent customer service, processing orders, and collaborating with various departments to enhance client satisfaction. Candidates should have a diploma or degree in a relevant field, with strong communication skills and proficiency in MS Office and CRM software. Fresh graduates are encouraged to apply and become part of a dynamic team.

Qualifications

• Min. requirement of Higher Secondary/STPM/Diploma or Degree.
• Required languages: English, Bahasa Malaysia, and Mandarin.
• Fresh graduates are encouraged to apply.

Responsibilities

• Make outbound calls to prospective customers to generate interest.
• Process customer orders accurately and coordinate with fulfillment.
• Work closely with sales to ensure seamless customer experience.

Skills

Communication

Customer Service

Interpersonal Skills

Organizational Skills

Multi-tasking

Education

Higher Secondary/STPM/Diploma or Degree in Sales, Marketing, or Business Administration

Tools

MS Office

CRM Software

Job description

This is a full time on-site role for a Customer Support Specialist. The Customer Support Specialist will be responsible for customer service, ensuring customer satisfaction, handling sales operations and communicating with clients and other internal staff. The role is located in Seri Kembangan.

Key Responsibilities

Customer Relationship Management:

Make outbound calls to prospective customers with the aim of generating interest in the product or services offered

Provide timely and courteous responses to customer inquiries via phone, email, or chat.

Build and maintain strong relationships with potential and existing customers through regular follow-ups and effective communication.

Meet and surpass the sales quotas established by the company.

Order Processing:

Process customer orders accurately and efficiently.

Coordinate with the fulfillment and shipping departments to ensure on-time delivery.

Sales Team Collaboration:

Work closely with sales and other departments to ensure seamless customer experience.

Assist sales representatives in preparing quotes, proposals, and sales presentations.

Qualifications

Min. requirement of Higher Secondary/ STPM/ Diploma or Degree and equivalent in Sales or Marketing, Business Administration, Marketing Management or any related field.

Fresh graduates are encouraged to apply.

Required Languages: English, Bahasa Malaysia and Mandarin.

Excellent interpersonal and communication skill (verbal and written).

Proficiency in MS Office and CRM software.

Excellent organizational and multi-tasking abilities.

Attention to detail and a commitment to accuracy.

Independent, self-motivated & good in time management.