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A leading EdTech SaaS platform seeks a Customer Support Lead to revolutionize customer support using AI solutions across Southeast Asia. The role involves designing automated support systems and collaborating with teams to enhance user satisfaction. With a flexible, remote-friendly environment, join a meaningful mission impacting early childhood education across the region.
About Us
LittleLives is a fast-growing EdTech SaaS platform, powering thousands of preschools across Singapore, Malaysia, Vietnam, and Indonesia. With $3M+ ARR and strong growth targets, we’re redefining how early childhood education is managed across the region.
Your Mission
Lead the next evolution of customer support—scaling smart, AI-first support operations across Southeast Asia while keeping customer happiness at the core.
What You’ll Do
Design AI-driven support flows to resolve 80%+ of queries automatically
Optimize multilingual, multi-timezone support for thousands of users
Build smart ticketing, self-service tools, and knowledge bases
Drive feedback loops to improve product, reduce churn, and enhance onboarding
Collaborate with Product, Engineering, and Customer Success teams
Own metrics: CSAT >90%, First Response <2 hrs, AI Resolution >80%
What We’re Looking For
5+ years in support automation (SaaS/Tech/Education preferred)
Experience launching chatbots, AI workflows, and multilingual support
Skilled with tools like Zendesk, Intercom, Freshdesk, and CRMs
Data-driven with strong problem-solving skills
Southeast Asia experience and strong cross-cultural communication
Why Join Us
Shape the future of AI-first EdTech support
Meaningful work impacting thousands of preschools and children
Flexible, remote-friendly team across Asia
Competitive salary + equity growth