Customer Support Agent MyValiant

MyValiant; Petaling Jaya; On-site; MYR 33,000 - 58,000; Full time

Job summary

MyValiant in Malaysia seeks a customer-centric professional to join our fast-paced contact centre. You will handle inquiries across voice, live chat, email, social media, and other digital channels, following SOPs and delivering a positive customer experience.

If you enjoy problem solving, can work rotating shifts including weekends and public holidays, and communicate clearly in English and local languages, this role offers growth in banking/fintech support with a collaborative team.

Qualifications

• Fresh graduates are encouraged to apply; candidates with customer service or contact centre experience are welcome.
• Minimum 2 years of experience in a Contact Centre or Customer Service role, preferably in banking/financial services/fintech/e-wallet industries.
• Diploma or higher qualification in any field.
• Experience supporting customers via live chat or digital channels is an added advantage.

Responsibilities

• Provide customer support across multiple channels, including voice, live chat, email, social media, and L1/L2 support.
• Handle customer enquiries, resolve issues, and deliver a positive customer experience.
• Guide customers in using digital platforms and services while following Standard Operating Procedures (SOPs).
• Escalate complex cases to the relevant teams and ensure timely resolution.
• Meet individual and team service quality, productivity, and customer satisfaction targets.
• Collaborate with internal teams to improve customer support processes and service delivery.
• Identify and report potential security, compliance, or fraud-related concerns.
• Adapt to changing priorities in a fast-paced environment while maintaining high service standards.

Skills

Customer service

Live chat

Verbal communication

Written communication

Problem solving

Interpersonal skills

Team collaboration

Attention to detail

Microsoft Office

Google Workspace

Education

Diploma or higher qualification

Tools

Microsoft Office

Google Workspace

Job description

Key Responsibilities

• Provide customer support across multiple channels, including voice, live chat, email, social media, and L1/L2 support.
• Handle customer enquiries, resolve issues, and deliver a positive customer experience.
• Guide customers in using digital platforms and services while following Standard Operating Procedures (SOPs).
• Escalate complex cases to the relevant teams and ensure timely resolution.
• Meet individual and team service quality, productivity, and customer satisfaction targets.
• Collaborate with internal teams to improve customer support processes and service delivery.
• Identify and report potential security, compliance, or fraud-related concerns.
• Adapt to changing priorities in a fast-paced environment while maintaining high service standards.

Requirements

• Fresh graduates are encouraged to apply. Candidates with customer service or contact centre experience are also welcome.
• Minimum 2 years of experience in a Contact Centre or Customer Service role, preferably within banking, financial services, fintech, payments, or e-wallet industries, is an advantage.
• Diploma or higher qualification in any field.
• Experience supporting customers via live chat or digital channels is an added advantage.
• Strong verbal and written communication skills in the required language(s).
• Willing to work on rotating shifts, including weekends and public holidays if required.
• Customer-focused with strong problem-solving and interpersonal skills.
• Able to work independently and collaboratively in a high-volume, fast-paced environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace.
• Strong attention to detail with the ability to manage multiple tasks effectively.
• Able to work in 24/7 rotational shift.