Customer Support Agent | Fluent in Spanish and English

UENI Limited; Düsseldorf; Remote; EUR 30,000 - 40,000; Full time

Job summary

A leading company in online business solutions is seeking a Customer Service Representative to join their remote team. The role involves addressing customer queries across various channels and requires fluency in English and Spanish, along with a strong background in customer service. Ideal candidates will have 2+ years of experience and a genuine desire to enhance the customer journey.

Benefits

Performance bonuses

Promotions and remuneration progression

Qualifications

• 2+ years in a Customer Service role responding to large volumes of emails and chats.
• Fluency in English and Spanish is a must.
• Strong communication skills and ability to explain complex concepts simply.

Responsibilities

• Answer customer queries via live chat, email, and phone.
• Reach sales & retention targets to maximize customer experience.
• Investigate technical issues and suggest improvements.

Skills

Communication

Customer Service

Technical Issue Investigation

Tools

Fresh Desk

Zoho Desk

Zen Desk

Happy Fox

Job description

Who are we?

Pronounced "You and I", UENI provides low-cost, easy solutions to help small businesses get online and grow their business. Our goal is to simplify what small businesses need to do to get more visibility, customer leads, and sales.

Please note that only candidates based in Latin America will be considered for this position.

Working Hours: 40h/week. Monday-Friday with one working weekend every 4 weeks. 9am-6pm EST

Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses.

Responsibilities:

• Answer a variety of customer queries via different channels, including live chat, e-mail, and phone.

• Reach sales & retention targets to ensure the customer experience is maximized.

• Educate our growing customer base in the use of our tools and the technology that backs it up.

• Become an expert in every aspect of our products & be a true advocate for our customers.

• Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency

• Investigate technical issues and provide ideas for fixes.

• 2+ years in a Customer Service role responding to large volumes of emails and chats.

• Fluency in English and Spanish is a must. Candidates should exhibit advanced proficiency in both verbal and written communication, with the ability to express ideas clearly and confidently.

• Experience in ticketing and/or live chat software is a must (Fresh Desk, Zoho Desk, Zen Desk, Happy Fox etc.)

• Experience working remotely is an advantage

• Strong communication skills, some of our team members are located in other offices.

• Genuine desire to create the best customer journey possible.

• Able to explain complex concepts in easy-to-understand language.