Customer Support Administrator

Agensi Pekerjaan Chrisjac Sdn Bhd; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment firm is seeking a Customer Support Administrator to manage customer care for various loyalty programs within banking and financial institutions. The ideal candidate is female, has a minimum Diploma, and possesses strong communication skills. Candidates with loyalty program experience and the ability to speak Chinese/Mandarin will have an advantage. This full-time position is based in Petaling Jaya.

Qualifications

• Female candidates only for this customer-focused role.
• Proven loyalty program experience preferably in banking.
• Work experience in customer service, tele-marketing, or call center.

Responsibilities

• Manage customer care for loyalty programs.
• Provide accurate information on entitlements and rewards.
• Manage, order, and deliver rewards to customers.

Skills

Strong communication skills

Fluent in English and BM

Ability to speak Chinese/Mandarin

Customer service experience

Computer literate

Education

Minimum Diploma qualification

Tools

MS Office

Job description

Overview

Position title: Customer Support Administrator.
Position type: Permanent; Full-time.
Salary: RM 2800-3500.
Location: PJ Industrial Area, Section 51, off Jalan Templer, Petaling Jaya.

Chrisjac is an established recruitment firm, providing quality talent search services to corporate clients in staffing industry for three decades in Malaysia. Currently we are seeking suitable Malaysian candidates to assume the role of Customer Support Administrator, a loyalty and reward program management company in Petaling Jaya.

This is a full time permanent position based at their corporate office in Section 51, Petaling Jaya. Working hours are from 9.00am-6.00 pm Monday to Friday.

About the job

As the Customer Support Administrator, you will be managing customer care for their various loyalty programs within the banking and financial institutions. This role is responsible for supporting the loyalty programs of the various banking institutions in Malaysia.

This position is fast paced. The incumbent will be managing customers' portfolio entitlements and rewards within their loyalty program.

Your role will be attending to customer interactions in timely basis by providing accurate information on entitlements and rewards earned through the loyalty programs. A significant part of your role will also include managing, ordering and purchasing and making delivery of rewards earned to customers.

The candidate

• We are looking for female candidates only to assume this customer-focus role. Ideally she should possess minimum Diploma qualification in any field of study coupled with strong communication skills, the ability to speak fluent English and BM. Those who are also able to speak Chinese/Mandarin will be an added advantage to take up this role.
• Ideally we are looking for candidates who have proven loyalty program experience preferably in banking environment.
• To be considered for this role, candidates should have some work experience in jobs related to customer customer service, tele-marketing, call center or similar nature role.
• Candidates for this role must have the desire to work in a supportive team environment with ability to work under pressure with speed and accuracy.
• She must be computer literate with ability to use MS Office and internet applications skills.

Apply for this job

To apply online, send your resumé to jobs@ foo chrisjac.com.my, or click the "Apply Now" button below.