Customer Supply Chain Planner

Pfizer, S.A. de C.V; Kuala Lumpur; On-site; MYR 70,000 - 100,000; Full time

Job summary

A global healthcare leader is seeking a Customer Supply Chain Planner in Kuala Lumpur. This role involves strategic demand forecasting, inventory management, and collaboration with cross-functional teams to ensure supply chain efficiency. Candidates should possess a BS/BA in a relevant field and experience in supply chain planning.

Benefits

Health and disability insurance

Retirement plan contributions

Parental leave policy

Childcare facilities

Free or reduced-cost vaccinations

Qualifications

• 2+ years of relevant experience in Supply Chain, Planning.
• Experience in S&OP process and execution.
• Ability to manage cross-functional teams.

Responsibilities

• Responsible for demand forecasting and inventory planning.
• Lead the Sales and Operations Planning (S&OP) process.
• Manage product lifecycle and stakeholder communications.

Skills

Analytical skills

Communication

Problem-solving

Education

BS/BA Degree in Supply Chain, Logistics Management, Industrial Engineering or alike

Tools

ERP system – SAP and Kinaxis

Digital dashboards for data analysis

Job description

We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place.

To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.

Pfizer Global Supply proudly shoulders the responsibility of manufacturing and distributing our wide-ranging pharmaceutical products.

Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues.

Transforming Delivery of high quality products

Pfizer, We are one

PGS - Manufacture the Future

ROLE SUMMARY

TheCustomer Supply Chain Planner acts as a strategic business partner within the market, responsible for planning and executing demand and supply strategies. The Customer Supply Chain Planner has deep knowledge of the business, products, and industry trends within the responsible markets. Through leveraging digital technologies, the Customer Supply Chain Planner will identify revenue opportunities and patient-centric solutions while ensuring effective communication and issue resolution with key stakeholders.

The Customer Supply Chain Planner is mainly responsible for demand forecasting, leading the Sales and Operations Planning (S&OP) process, managing new product launches, product change management, inventory planning, supply assurance in collaboration with the Market Planning Hub and special project management. The Customer Supply Chain Planner will ensure compliance with Good Distribution Practice (GDP) regulations to maintain the quality of the products and integrity of the distribution chain. The role requires a strong ability to manage cross-functional teams, proactive problem identification and resolution, issue escalation to regional and/or global teams and effective communication and management of issues and recovery plans to key stakeholders.

ROLE RESPONSIBILITIES

Demand Planning and Supply Management

• Analyze historical sales data, market trends, and customer insights to develop accurate demand forecasts.
• Provide market insights for statistical forecast modeling to automate demand planning where possible in collaboration with Global Demand Intelligence team.
• Conduct monthly brand forecast review meetings to assess accuracy and adjust plans based on root causes of forecast variances.
• Support and/or influence commercial decision-making through a deep understanding of market trend data (such as IQVIA), business, and industry trends in order to provide key insights and create value to the business
• Responsible for the engagement with key customers (first-paying customers, governments…) across the market/s through recurrent platforms (such as GSC/Distributor S&OP) to ensure a better understanding of market trends with a focus on improving performance
• Leverage digital technologies to gather new insights from data and partner with stakeholders to identify/drive upside revenue opportunities and innovative and patient/customer-centric solutions.
• Partner with the Market Planning Hub to ensure continuous supply and manage supply issues and communicate recovery plans to internal and external stakeholders.
• Challenge the status quo and drive operational excellence through standardizing demand planning and Sales & Operations Planning (S&OP) processes.
• Develop and leverage an in-depth understanding of customer’s operations and sales characteristics, applying these insights to operational and continuous improvement initiatives.
• Accountable for the IMEx (Integrated Manufacturing Excellence -Lean System) ecosystem sustainability in the Process Centric Team (PCT) and serve as point of contact for continuos improvement including best practices sharing and root cause analysis coaching.
• Lead the internal discussions from a GSC perspective in terms of tender management. Identify areas of enhancing tendering process/forecasting.
• Ensure appropriate IMS/TMS conversion to secure inventory levels at distributors' end as per contractual agreements
• Lead local S&OP process with cross-functional team participation to ensure mutual accountability, visibility, and alignment on key decisions to ensure supply continuity
• Leverage the forum as escalation and alignment where support and agreements are made to execute the business financial plans.

Product Lifecycle Management

• Act as market project manager of NPLs,leading the coordination at market level and regional level of all the activities related to NPL and acceleration of NPL including product development, RA strategy, planning of the go-to-market strategy.
• Actively participate in the development of the patient demand assessment with new product launches by having a better understanding of the disease prevalence, market share and trends
• Responsible for alignment of all Product Changes with MPH and local market teams (Regulatory, Commercial and Finance) to avoid patient impact, secure service levels, and achieve business objectives
• Ensure SKU updated LOEs, rationalization, discontinuation and segmentation

SC Performance Management

• Monitor performance against KPIs (Forecast error, forecast bias, inventory $/MOH, write-offs, statistical forecast adherence, new productlaunch metrics…)
• Monitor and evaluate inventory levels, sales performance, and market conditions to identify potential risks and opportunities.
• Identify main offenders and continuous improvement projects to improve performance/metrics

Inventory Planning

• Manage obsolescence risks and identify mitigation plans in alignment with commercial
• Embed continuous optimization of inventory via operational excellence standards
• Maintain optimal inventory levels to meet customer demand; plan and execute inventory replenishment strategies, including reorder points and safety stock levels
• Engage with commercial/finance partners during OP/LE reviews to provide supply input and align/analyze unit and financial forecasts for budgeting and forecasting purposes (LRVF, Budgets)
• Report monthly supply gaps, risks, recoveries and upsides
• Lead the alignment discussions on the monthly and quarterly revenue landing including the coordination of inputs from Commercial, finance, regulatory.
• Partner with commercial and finance teams to ensure clear rationalization for gaps between unit and financial forecast

Key Stakeholders

Commercial Country Leads, Commercial Category Leads, Regulatory, Quality, Finance, GLNS, GDI, RSSC, Wholesaler/Distributor

QUALIFICATIONS

Technical skills

• BS/BA Degree required. Preferably in the fields of Supply Chain, Logistics Management, Industrial Engineering or alike
• >2 years of relevant experience in Supply Chain, Planning
• Experience in S&OP process and execution
• Experience leading cross-functional team projects
• Demonstrated business acumen, industry, and product knowledge; including trends, competitive landscape and industry best practices which can impact the business
• Operational Excellence experience
• Experience in Pharma industry considered an asset
• CPIM or CSCP certification is preferred
• Strong communication and presentation skills, ability to interact with cross-functional teams and external stakeholders
• Ability to interpret/ analyze data, draw meaningful conclusions and influence key stakeholders by presenting comprehensive solutions and recommendations.
• Detail-oriented with strong organizational and problem-solving abilities
• Ability to multitask in a fast-paced environment

System and digital

• ERP system – SAP and Kinaxis
• Ability to use digital dashboards for data analysis (Tableau, BI, IQVIA,.

#LI-PFE

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Logistics & Supply Chain Mgmt#LI-PFE

ROLE SUMMARY

TheCustomer Supply Chain Planner acts as a strategic business partner within the market, responsible for planning and executing demand and supply strategies. The Customer Supply Chain Planner has deep knowledge of the business, products, and industry trends within the responsible markets. Through leveraging digital technologies, the Customer Supply Chain Planner will identify revenue opportunities and patient-centric solutions while ensuring effective communication and issue resolution with key stakeholders.

The Customer Supply Chain Planner is mainly responsible for demand forecasting, leading the Sales and Operations Planning (S&OP) process, managing new product launches, product change management, inventory planning, supply assurance in collaboration with the Market Planning Hub and special project management. The Customer Supply Chain Planner will ensure compliance with Good Distribution Practice (GDP) regulations to maintain the quality of the products and integrity of the distribution chain. The role requires a strong ability to manage cross-functional teams, proactive problem identification and resolution, issue escalation to regional and/or global teams and effective communication and management of issues and recovery plans to key stakeholders.

ROLE RESPONSIBILITIES

Demand Planning and Supply Management

• Analyze historical sales data, market trends, and customer insights to develop accurate demand forecasts.
• Provide market insights for statistical forecast modeling to automate demand planning where possible in collaboration with Global Demand Intelligence team.
• Conduct monthly brand forecast review meetings to assess accuracy and adjust plans based on root causes of forecast variances.
• Support and/or influence commercial decision-making through a deep understanding of market trend data (such as IQVIA), business, and industry trends in order to provide key insights and create value to the business
• Responsible for the engagement with key customers (first-paying customers, governments…) across the market/s through recurrent platforms (such as GSC/Distributor S&OP) to ensure a better understanding of market trends with a focus on improving performance
• Leverage digital technologies to gather new insights from data and partner with stakeholders to identify/drive upside revenue opportunities and innovative and patient/customer-centric solutions.
• Partner with the Market Planning Hub to ensure continuous supply and manage supply issues and communicate recovery plans to internal and external stakeholders.
• Challenge the status quo and drive operational excellence through standardizing demand planning and Sales & Operations Planning (S&OP) processes.
• Develop and leverage an in-depth understanding of customer’s operations and sales characteristics, applying these insights to operational and continuous improvement initiatives.
• Accountable for the IMEx (Integrated Manufacturing Excellence -Lean System) ecosystem sustainability in the Process Centric Team (PCT) and serve as point of contact for continuos improvement including best practices sharing and root cause analysis coaching.
• Lead the internal discussions from a GSC perspective in terms of tender management. Identify areas of enhancing tendering process/forecasting.
• Ensure appropriate IMS/TMS conversion to secure inventory levels at distributors' end as per contractual agreements

Sales & Operations Planning

• Lead local S&OP process with cross-functional team participation to ensure mutual accountability, visibility, and alignment on key decisions to ensure supply continuity
• Leverage the forum as escalation and alignment where support and agreements are made to execute the business financial plans.

Product Lifecycle Management

• Act as market project manager of NPLs,leading the coordination at market level and regional level of all the activities related to NPL and acceleration of NPL including product development, RA strategy, planning of the go-to-market strategy.
• Actively participate in the development of the patient demand assessment with new product launches by having a better understanding of the disease prevalence, market share and trends
• Responsible for alignment of all Product Changes with MPH and local market teams (Regulatory, Commercial and Finance) to avoid patient impact, secure service levels, and achieve business objectives
• Ensure SKU updated LOEs, rationalization, discontinuation and segmentation

SC Performance Management

• Monitor performance against KPIs (Forecast error, forecast bias, inventory $/MOH, write-offs, statistical forecast adherence, new productlaunch metrics…)
• Monitor and evaluate inventory levels, sales performance, and market conditions to identify potential risks and opportunities.
• Identify main offenders and continuous improvement projects to improve performance/metrics

Inventory Planning

• Manage obsolescence risks and identify mitigation plans in alignment with commercial
• Embed continuous optimization of inventory via operational excellence standards
• Maintain optimal inventory levels to meet customer demand; plan and execute inventory replenishment strategies, including reorder points and safety stock levels

Financial

• Engage with commercial/finance partners during OP/LE reviews to provide supply input and align/analyze unit and financial forecasts for budgeting and forecasting purposes (LRVF, Budgets)
• Report monthly supply gaps, risks, recoveries and upsides
• Lead the alignment discussions on the monthly and quarterly revenue landing including the coordination of inputs from Commercial, finance, regulatory.
• Partner with commercial and finance teams to ensure clear rationalization for gaps between unit and financial forecast

Key Stakeholders

Commercial Country Leads, Commercial Category Leads, Regulatory, Quality, Finance, GLNS, GDI, RSSC, Wholesaler/Distributor

QUALIFICATIONS

Technical skills

• BS/BA Degree required. Preferably in the fields of Supply Chain, Logistics Management, Industrial Engineering or alike
• >2 years of relevant experience in Supply Chain, Planning
• Experience in S&OP process and execution
• Experience leading cross-functional team projects
• Demonstrated business acumen, industry, and product knowledge; including trends, competitive landscape and industry best practices which can impact the business
• Operational Excellence experience
• Experience in Pharma industry considered an asset
• CPIM or CSCP certification is preferred

Soft skills

• Strong communication and presentation skills, ability to interact with cross-functional teams and external stakeholders
• Ability to interpret/ analyze data, draw meaningful conclusions and influence key stakeholders by presenting comprehensive solutions and recommendations.
• Detail-oriented with strong organizational and problem-solving abilities
• Ability to multitask in a fast-paced environment

System and digital

• ERP system – SAP and Kinaxis
• Ability to use digital dashboards for data analysis (Tableau, BI, IQVIA,.

#LI-PFE

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Logistics & Supply Chain Mgmt#LI-PFE

Breakthroughs that change patients’ lives

Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.

Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:

“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.

“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.

“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.

Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.

Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.

Our Values

To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.

The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.

Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.

Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.

Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.

Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.

Pfizer Global Supply proudly shoulders the responsibility of manufacturing and distributing our wide-ranging pharmaceutical products.

With an unwavering commitment to ensuring the availability and accessibility of these life-saving medications, we play a pivotal role in reaching patients, healthcare professionals, and markets across the globe.

Our network of state-of-the-art manufacturing facilities, strategically located distribution centers , and streamlined logistics systems enables us to deliver Pfizer's medicines with utmost efficiency and reliability, making a tangible difference in patients' lives worldwide.

Benefits at Pfizer

Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.

Our Competitive Benefits Programs help our colleagues by:

• Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing . Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
• Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
• Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
• And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers , movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
• captions off , selected

This is a modal window.

Beginning of dialog window. Escape will cancel and close the window.

Text

Text Color Transparency

Background

Background Color Transparency

Window

Window Color Transparency

Font Size

Text Edge Style

Font Family

End of dialog window.

This is a modal window. This modal can be closed by pressing the Escape key or activating the close button.

This is a modal window. This modal can be closed by pressing the Escape key or activating the close button.

Video Player is loading.

Current Time 0:00

/

Duration 0:00

Loaded : 0%

Stream Type LIVE

Remaining Time - 0:00

1x

• Chapters
• descriptions off , selected
• captions off , selected

This is a modal window.

Beginning of dialog window. Escape will cancel and close the window.

Text

Text Color Transparency

Background

Background Color Transparency

Window

Window Color Transparency

Font Size

Text Edge Style

Font Family

End of dialog window.

This is a modal window. This modal can be closed by pressing the Escape key or activating the close button.

This is a modal window. This modal can be closed by pressing the Escape key or activating the close button.

Video Player is loading.

Current Time 0:00

/

Duration 0:00

Loaded : 0%

Stream Type LIVE

Remaining Time - 0:00

1x

• Chapters
• descriptions off , selected
• captions off , selected

This is a modal window.

Beginning of dialog window. Escape will cancel and close the window.

Text

Text Color Transparency

Background

Background Color Transparency

Window

Window Color Transparency

Font Size

Text Edge Style

Font Family

End of dialog window.

This is a modal window. This modal can be closed by pressing the Escape key or activating the close button.

This is a modal window. This modal can be closed by pressing the Escape key or activating the close button.