Customer Success Support

KAMI Workforce; Kuala Lumpur; Remote; MYR 20,000 - 100,000; Full time

Job summary

KAMI Workforce is seeking a dynamic Customer Success Support star to enhance client experience with our innovative HR and payroll solutions. In this remote role, you’ll support clients, guide onboarding, and advocate for their needs, all while thriving in a fast-paced startup environment.

Benefits

100% Remote Setup

Competitive Base Salary

Fast-Paced, High-Growth Environment

HMO Coverage

Real Impact

Qualifications

• Passion for customer service and a desire to help others.
• Strong hands-on experience with Malaysian payroll and local compliance regulations.
• Previous customer support experience preferred but not required.

Responsibilities

• Respond to client queries and help resolve issues effectively.
• Guide new clients through product onboarding and support.
• Gather feedback and collaborate to improve user experience.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Multitasking

Teamwork

Tools

Excel

Job description

Join Our Dynamic Team as a Customer Success Support at KAMI Workforce!

Are you ready to embark on a rewarding journey where your passion for helping others takes center stage? At KAMI Workforce, we’re on the lookout for a Customer Success Support superstar to join our vibrant team! Your role will be pivotal in ensuring our clients not only succeed but thrive with our innovative HR and payroll solutions.

In this engaging position, you’ll be the heart of our customer experience—acting as the first point of contact for our clients. You’ll guide them through our platform, resolve inquiries, and provide valuable insights, especially in areas related to payroll, statutory compliance, and maximizing the full potential of our services.

Your Day-to-Day Adventures:

• Support with a Smile – Respond to client queries and help resolve issues with clarity, empathy, and speed.
• Guide Onboarding – Walk new clients through our product, making sure they feel confident from day one.
• Be a Client Advocate – Gather feedback, flag common issues, and work with our team to improve the user experience.
• ️ Keep Things Organized – Log interactions and resolutions to build a smooth, consistent support experience.
• Collaborate Cross-Functionally – Work closely with our Product, Sales, and Customer Success teams to ensure client needs are heard and met.

What You Bring to the Table:

• A passion for customer service and an innate desire to make people’s lives easier.
• Exceptional communication skills—your ability to articulate solutions clearly will be essential!
• Strong hands-on experience with Malaysian payroll, statutory contributions (like EPF, SOCSO, EIS), and local tax regulations—you know the local compliance landscape like the back of your hand.
• Previous customer support experience would be fantastic, but a positive attitude and willingness to learn are the top priorities.
• A sharp eye for detail and the ability to juggle multiple tasks while maintaining a great attitude.
• Curiosity and eagerness to dive into challenges, all while being a supportive team player.
• Basic proficiency in tools like Excel to assist with data tracking and reporting is a plus.

Why Join Us? KAMI Workforce is not just about work; it's about nurturing a culture where ideas flourish, and everyone’s voice matters. If you're ready to harness your passion for helping others and be part of an innovative team, we’d love to hear from you!

What’s in store for you?

• 100% Remote Setup – Work from anywhere in Malaysia. We value output, not office hours.
• Competitive Base Salary – We offer a solid starting salary to match your experience and drive.
• Fast-Paced, High-Growth Environment – Join a startup that’s scaling fast across Southeast Asia.
• HMO Coverage – We care about your well-being and provide health benefits that support you.
• Real Impact – Be part of a team that’s changing how businesses manage their people — one deal at a time.