Customer Success Specialist — Online Orders & Support

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. This role involves responding to customer inquiries via phone and email, ensuring a professional image of the brand, and proactively addressing customer concerns. Ideal candidates will possess strong interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced environment. If you are passionate about customer service and eager to contribute to a dynamic team, this opportunity is perfect for you. Join a company that values excellence and customer success!

Qualifications

• Minimum 6 months in customer support or fresh graduates with relevant degrees.
• B2 level English proficiency required.

Responsibilities

• Support customers with online orders and provide timely assistance.
• Maintain a positive and professional attitude at all times.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Critical thinking

Analytical skills

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. This role involves responding to customer inquiries via phone and email, ensuring a professional image of the brand, and proactively addressing customer concerns. Ideal candidates will possess strong interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced environment. If you are passionate about customer service and eager to contribute to a dynamic team, this opportunity is perfect for you. Join a company that values excellence and customer success!