Customer Success Specialist - English

呐; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

An innovative company is seeking a Customer Success Specialist to enhance customer experiences through effective communication and support. In this dynamic role, you will engage with customers via calls and emails, ensuring their satisfaction while maintaining data security. You'll be part of a young and supportive team that values growth and collaboration. If you have a passion for helping others and thrive in a fast-paced environment, this opportunity is perfect for you. Join us to make customer service cooler and more enjoyable!

Benefits

Young, supportive team

Career growth

Constant learning

Qualifications

• Good English proficiency (B2 level) and Malaysian Nationality.
• Customer-obsessed, positive, and calm under pressure.

Responsibilities

• Interact with customers via calls and emails to solve their issues.
• Assist customers in online shopping and ensure data security.

Skills

Customer Service

Communication Skills

Typing Skills

Microsoft Office

Education

Diploma or Degree (any major)

Job description

We're Hiring: Customer Success Specialist (CSS)

Penang | Full-Time | Salary up to RM 3,500

Love helping people? Good vibes + better service = your thing? Join us!

What You'll Do:

• Chat with customers (calls + emails) and solve their problems
• Help people shop online and feel awesome
• Keep customer info safe and secure
• Work with a fun team, share ideas, and grow together

You’re a Good Fit If You:

Have a Diploma or Degree (any major)

Speak and write good English (B2 level and Malaysian Nationality)

Are customer-obsessed, positive, and calm under pressure

Can type 40 wpm (90% accuracy)

Know basic Microsoft Office skills

Bonus if you have:

6+ months customer service experience (any field)

Fresh grad in Mass Comm, English, etc.

A passion for helping and connecting with people

Perks:

Salary up to RM 3,500

Young, supportive team

Career growth and constant learning

Apply now — Let’s make customer service cooler together!