Customer Success Specialist - English

TP; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global customer support company in Penang is hiring an English-speaking Customer Support Specialist. You will assist customers with their orders and questions while ensuring data accuracy and contributing to improving customer experience. The ideal candidate should possess strong communication skills, a degree, and at least 6 months of customer service experience. Join us for a rewarding experience in a vibrant location.

Benefits

Paid training

Career growth

Experience in a tropical location

Qualifications

• Speak and write English at B2 level or higher.
• Type 40+ words per minute with 90% accuracy.
• Have at least 6 months of customer service experience.

Responsibilities

• Support customers with orders and questions via phone and email.
• Handle personal data with care and accuracy.
• Share feedback to improve customer experience.

Skills

Customer service

Communication skills

Problem solving

Typing skills

Computer literacy

Education

Diploma or Bachelor’s Degree

Tools

MS Office

Windows

Job description

Overview

Work in Malaysia with TP!

English Customer Support Role

Earn up to RM 3,600/month

Location: Penang, Malaysia

Hey there!

Looking for an international job experience in a tropical paradise?

Join TP Malaysia as an English-speaking Customer Support Specialist – and we’ve got your move covered!

What’s in it for you?

• Live & work in sunny Penang
• Paid training & career growth
• Work with a global brand

What You’ll Be Doing:

• Support customers with orders & questions (via phone & email)
• Stay calm, professional, and helpful
• Handle personal data with care & accuracy
• Share feedback & help improve the customer experience
• Keep learning & growing with your team

You’re a Great Fit If You:

• Speak and write English at B2 level or higher (Malaysian)
• Have a Diploma or Bachelor’s Degree in any field
• Type 40+ words per minute with 90% accuracy
• Know your way around a computer (MS Office, Windows, etc.)
• Have at least 6 months of customer service experience
• Or, you\'re a fresh grad in English/Comms/MassComm
• Love helping people & solving problems
• Want to learn and grow in a fast-paced environment