Customer Success Specialist

Carson Technology; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Malaysia, Carson Technology specializes in high-quality live chat customer support, seeking a Customer Success Specialist. The role involves responding to customer inquiries, addressing issues efficiently, and ensuring customer satisfaction. Candidates must be fluent in Mandarin and possess relevant customer service experience.

Benefits

Medical Claim

Annual Leave

Birthday Leave

Medical Leave

Qualifications

• Proven experience in customer service, preferably in a contact center or BPO environment.
• Possess a strong commitment and ability to handle pressure.

Responsibilities

• Handle customer inquiries via live chat professionally and timely.
• Provide accurate information and guidance on products and services.
• Resolve customer issues effectively and maintain customer satisfaction.

Skills

Fluent in Mandarin

Customer service experience

Problem-solving

Conflict resolution

Basic Microsoft Excel skills

Job description

Monthly remuneration: Up to RM6,000 (Basis Salary + Overtime + Night Shift Allowance）

Working Hours: Morning shift 10am-10pm, Night shift 10pm-10am

Job Responsibilities

Handle customer inquiries via live chats in a timely and professional manner.

Provide accurate information, guidance, and support to customers on products, services, and policies.

Resolve customer issues efficiently by identifying the root cause and offering appropriate solutions.

Ensure all interactions meet or exceed quality and service standards, achieving customer satisfaction and loyalty.

Record, update, and maintain customer information and interaction details in the system accurately.

Collaborate closely with internal teams to escalate and follow up on complex cases.

Stay updated on client products, services, promotions, and process changes.

Continuously identify opportunities for process improvements and share customer feedback with the relevant teams.

Uphold company and client confidentiality at all times.

Job Requirements

Fluent in reading and writing Mandarin to effectively communicate with Mandarin-speaking clients.

Proven experience in customer service, preferably in a contact center or BPO environment.

Possess a strong commitment and sense of responsibility, with the ability to handle pressure and self-motivate.

Problem-solving and conflict-resolution abilities.

Basic Microsoft Excel skills.

Willingness to work rotating shifts as the platform operates 24 hours every day.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as a Customer Success Specialist? Which of the following languages are you fluent in? Do you have customer service experience?

Call Centre & Customer Service 51-100 employees

Carson Technology Sdn Bhd is a professional customer service company based in Malaysia, specializing in Business Process Outsourcing (BPO) services. We focus on providing efficient, high-quality live chat customer support. Our dedicated team ensures seamless and timely communication, enhancing customer satisfaction and fostering brand loyalty. By delivering exceptional real-time support, we prioritize a customer-centric approach and continuously optimize our processes to maintain our position at the forefront of the industry.

Carson Technology Sdn Bhd is a professional customer service company based in Malaysia, specializing in Business Process Outsourcing (BPO) services. We focus on providing efficient, high-quality live chat customer support. Our dedicated team ensures seamless and timely communication, enhancing customer satisfaction and fostering brand loyalty. By delivering exceptional real-time support, we prioritize a customer-centric approach and continuously optimize our processes to maintain our position at the forefront of the industry.

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Perks and benefits Medical Claim Annual Leave & Birthday Leave & Medical Leave

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What can I earn as a Customer Success Specialist